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BBB Accredited Business since

Manta.com

Phone: (866) 432-6398 Fax: (614) 807-5104 8760 Orion Pl Ste 100, Columbus, OH 43240 View Additional Email Addresses http://www.manta.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Manta believes in empowering small businesses to achieve success. We’re inspired by your determination and energy. And we understand that every company is unique. We strive to provide the marketing tools and educational resources you need to stand out, connect with your customers and your peers, and grow your business. As you engage on our site, whether it’s reading an article or commenting in the Manta Community, we’re listening and evolving what we provide, the research we undertake and the expertise we feature. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Manta.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Manta.com include:

  • Length of time business has been operating
  • Response to 38 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

38 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 19
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 38

Additional Complaint Information

Some complaints concern listing inaccurate or personal information in their directory. In response, Manta has agreed to remove the information and has also explained that information searches on the Internet may capture the former data or data from other sources and so it may still be found elsewhere on the Internet. 

Consumers are advised that if their name or business appears in a Google search, they will need to contact Google to have it removed. Please visit their webpage at the following link for assistance:  

http://support.google.com/bin/static.py?hl=en&ts=1291807&page=ts.cs


Customer Reviews Summary Read customer reviews

7 Customer Reviews on Manta.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: June 08, 2006 Business started: 06/26/1996 in OH Business incorporated 11/03/2000 in DE
Type of Entity

Corporation

Business Management
Mr. John Swanciger, CEO Ms. Kat McCutchen, SMB Marketing Pro Team Lead Mr. George Troutman, CFO
Contact Information
Customer Contact: Ms. Kat McCutchen, SMB Marketing Pro Team Lead
Principal: Mr. John Swanciger, CEO
Business Category

Publishers - Directory & Guide Publishers - Internet Guides Advertising - Directory & Guide

Products & Services

Manta.com offers the following product(s): Manta's Premium Small Business Marketing Package, visit http://www.manta.com/resources/product-features/ for full details.

Hours of Operation
M: 9:00 AM - 5:30 PM
T: 9:00 AM - 5:30 PM
W: 9:00 AM - 5:30 PM
Th: 9:00 AM - 5:30 PM
F: 9:00 AM - 5:30 PM
S: Closed
Su: Closed
Alternate Business Names
MANTA Manta Media, Inc.

Customer Review Rating plus BBB Rating Summary

Manta.com has received 3.45 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.