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21 Counties in Central Ohio

BBB Business Review

BBB Accredited Business since

Phone: (866) 432-6398 Fax: (614) 807-5104 8760 Orion Pl Ste 200, Columbus, OH 43240

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Manta publishes information about businesses in an online directory. The basic company information on Manta is collected from the businesses or from third-party publishers.

According to Manta's privacy policy on September 7, 2012,  Manta information consists of personally identifiable information collected or received about you when you make purchases from them, when you register with them, when you set up profiles to share with others, when you interact with other users on Manta, or when you log in to Manta as a registered user and interact with Manta products and services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 106 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

106 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 41
Billing/Collection Issues 17
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 48
Total Closed Complaints 106

Additional Complaint Information

Some complaints concern listing inaccurate or personal information in their directory. In response, Manta has agreed to remove the information and has also explained that information searches on the Internet may capture the former data or data from other sources and so it may still be found elsewhere on the Internet. 

Consumers are advised that if their name or business appears in a Google search, they will need to contact Google to have it removed. Please visit their webpage at the following link for assistance:

Customer Reviews Summary Read customer reviews

4 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: June 08, 2006 Business started: 06/26/1996 in OH Business started locally: 06/26/1996 Business incorporated: 11/03/2000 in DE
Type of Entity


Business Management
Mr. Steven Jaffee, CEO Ms. Casey Bennett, Manager, Business Coaching & Subscription Sales Mr. George Troutman, CFO
Contact Information
Customer Contact: Ms. Casey Bennett, Manager, Business Coaching & Subscription Sales
Principal: Mr. Steven Jaffee, CEO
Business Category

Publishers - Directory & Guide Publishers - Internet Guides Advertising - Directory & Guide

Method(s) of Payment
Manta also offers the Premium Business Listing which is a paid service. A credit card is required to set-up the Premium Business Listing for the Monthly or annual period. All fees paid for the Premium Business Listing Service are non-refundable.
Alternate Business Names
Manta Media, Inc.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
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Not all enhanced content & services are available at all Better Business Bureaus.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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