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BBB Accredited Business since

URC Energy

Phone: (614) 352-2867 View Additional Phone Numbers 50 E Olentangy St Ste 320, Powell, OH 43065

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According to information on file with the Ohio Public Utilities Commission of Ohio, Stonepillar Energy dba URC Energy is a retail natural gas broker. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that URC Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for URC Energy include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on URC Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 12, 2012 Business started: 09/11/2009 in OH Business started locally: 09/11/2009 Business incorporated: 09/11/2009 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Matthew W. Allyn, CEO
Contact Information
Principal: Mr. Matthew W. Allyn, CEO
Business Category

Public Utility Consultants Electric Companies Natural Gas Companies Energy Service Companies Utility Contractors Energy Conservation Products & Services Energy Management & Conservation Consultant

Hours of Operation
M: 9:00 AM - 5:00 AM
T: 9:00 AM - 5:00 AM
W: 9:00 AM - 5:00 AM
Th: 9:00 AM - 5:00 AM
F: 9:00 AM - 5:00 AM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Refund and Exchange Policy
Alternate Business Names
Stone Pillar Energy, LLC StonePillar Energy StonePillar Energy, LLC DBA URC Energy
Business Management

Matthew Allyn is also the principal of Stonepillar Mortgage and URC upon which BBB maintains separate BBB Business Reviews. 

Additional Locations

  • 50 E Olentangy St Ste 320

    Powell, OH 43065


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


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Additional Phone Numbers

  • (877) 389-5806 (Fax)
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Complaint Detail(s)

8/14/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: The last contact from this company was 10/10/2012 where we disputed their invoice #1157 for $41.79. I furnished proof they did not provide the services they billed for. That was the last contact from them so we naturally accepted the end of contact from them as acceptance of our dispute and closing the matter. We now have a contact from them on 8/4/14 trying once again to collect for invoice #1157 for the original amount of $41.79 and late fees totaling $822.36. Nearly two years between contact is unacceptable as well as them billing for a service they did not provide. They originally tried to bill us for services they did not provide in the range of $900.00 but we did successfully dispute that amount with them

Desired Settlement: Zero this billing out and stop contact.

Business Response:

Thank you for contacting URC Energy. I apologize for your time, as it appears Ms. ***** has a bit too much free time on her hands.

This client was migrated from an old billing system under URC to a new billing system for URC Energy last week. An email notification was sent to our contact of record, **** ******  on August 4, 2014 at 10:04 am EST. The email advised the clients in the "old system" that they would most likely be receiving a copy of all old invoices as well as a copy of all old invoices paid. The email also advised that if the client had any questions, they were to call our offices or simply click "Dispute Invoice" on the emailed bill.

Ms. *****s comments are not accurate. She did not successfully dispute her small invoice of $41.79 previously, but rather we gave up trying to educate her on how to read her utility invoice, and decided it was not worth our time to continue to invest countless hours into emails and telephone conversations with a hostile client for such a small amount.

It appears Mr. ****** and Mr. ***** did not communicate prior to her absured complaint with the BBB. I have attached an invoice showing no balance is due. I would have hoped the client would understand it is not a good use of the BBB's or our time to file a BBB complaint over an invoice issue where the client has not attempted to first contact us to resolve the matter.

Therefore, this matter is closed.

Thank you.

Consumer Response:

I am rejecting this response because I am sending the e-mail we received from URC in a separate email response directly to  As you can see by reading this there is no explanation included in the e-mail as Mr. ***** stated below.  The e-mail clearly states an amount due.  I admit, in my anger, I did not open the link that lead to the invoice and scroll to the bottom to see the adjustment zeroing out the invoice.

This company has left nothing but a bad taste in our mouths.  Their treatment of us was terribly un-businesslike to say the least.

I do now understand that there is no collection issue to be resolved but would like our complaint against this company to stand on record with the BBB.

I could put much more in this response but my valuable (not free) time can be put to a much better use.


***** *****

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.