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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
According to information on file with the Ohio Public Utilities Commission of Ohio, Stonepillar Energy dba URC Energy is a retail natural gas broker.
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A BBB Accredited Business since
BBB has determined that URC Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for URC Energy include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Matthew W. Allyn, CEO
Public Utility Consultants Electric Companies Natural Gas Companies Energy Service Companies Utility Contractors Energy Conservation Products & Services Energy Management & Conservation Consultant
Hours of Operation
|M||:||9:00 AM - 5:00 AM|
|T||:||9:00 AM - 5:00 AM|
|W||:||9:00 AM - 5:00 AM|
|Th||:||9:00 AM - 5:00 AM|
|F||:||9:00 AM - 5:00 AM|
Method(s) of Payment
Refund and Exchange Policy
Alternate Business NamesStone Pillar Energy, LLC StonePillar Energy StonePillar Energy, LLC DBA URC Energy
Matthew Allyn is also the principal of Stonepillar Mortgage and URC upon which BBB maintains separate BBB Business Reviews.
50 E Olentangy St Ste 320
Powell, OH 43065 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (877) 389-5806 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: The last contact from this company was 10/10/2012 where we disputed their invoice #1157 for $41.79. I furnished proof they did not provide the services they billed for. That was the last contact from them so we naturally accepted the end of contact from them as acceptance of our dispute and closing the matter. We now have a contact from them on 8/4/14 trying once again to collect for invoice #1157 for the original amount of $41.79 and late fees totaling $822.36. Nearly two years between contact is unacceptable as well as them billing for a service they did not provide. They originally tried to bill us for services they did not provide in the range of $900.00 but we did successfully dispute that amount with them
Desired Settlement: Zero this billing out and stop contact.
Thank you for contacting URC Energy. I apologize for your time, as it appears Ms. ***** has a bit too much free time on her hands.
This client was migrated from an old billing system under URC to a new billing system for URC Energy last week. An email notification was sent to our contact of record, **** ****** on August 4, 2014 at 10:04 am EST. The email advised the clients in the "old system" that they would most likely be receiving a copy of all old invoices as well as a copy of all old invoices paid. The email also advised that if the client had any questions, they were to call our offices or simply click "Dispute Invoice" on the emailed bill.
Ms. *****s comments are not accurate. She did not successfully dispute her small invoice of $41.79 previously, but rather we gave up trying to educate her on how to read her utility invoice, and decided it was not worth our time to continue to invest countless hours into emails and telephone conversations with a hostile client for such a small amount.
It appears Mr. ****** and Mr. ***** did not communicate prior to her absured complaint with the BBB. I have attached an invoice showing no balance is due. I would have hoped the client would understand it is not a good use of the BBB's or our time to file a BBB complaint over an invoice issue where the client has not attempted to first contact us to resolve the matter.
Therefore, this matter is closed.
I am rejecting this response because I am sending the e-mail we received from URC in a separate email response directly to email@example.com. As you can see by reading this there is no explanation included in the e-mail as Mr. ***** stated below. The e-mail clearly states an amount due. I admit, in my anger, I did not open the link that lead to the invoice and scroll to the bottom to see the adjustment zeroing out the invoice.
This company has left nothing but a bad taste in our mouths. Their treatment of us was terribly un-businesslike to say the least.
I do now understand that there is no collection issue to be resolved but would like our complaint against this company to stand on record with the BBB.
I could put much more in this response but my valuable (not free) time can be put to a much better use.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.