BBB Logo

Better Business Bureau ®
Start With Trust®
21 Counties in Central Ohio

BBB Business Review

Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Prescription Hope, Inc.?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Prescription Hope, Inc.

Phone: (877) 296-4673 Fax: (877) 298-1012 PO Box 2700, Westerville, OH 43086

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Prescription Hope is a national advocacy service that works personally with patients and their doctors to help patients get brand-name medications that they may not be able to afford. Pharmaceutical companies offer brand-name medications at no cost, but there is a lot of work that needs to be done to qualify and stay qualified. For a set service fee of $25 per month, per medication, we manage all of the ongoing, complicated and time-consuming processes to help patients get each brand-name medication they qualify for.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Prescription Hope, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Prescription Hope, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 22 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 10
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 22

Additional Complaint Information

Prescription Hope encourages their clients who have questions or concerns to contact Timothy Liggett, VP at 877 296-4673 to see if he can assist them before filing a complaint with BBB.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Prescription Hope, Inc.
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 8

Additional Information

BBB file opened: February 08, 2007 Business started: 05/01/2006 in OH Business started locally: 05/01/2006 Business incorporated: 06/08/2006 in OH
Type of Entity


Business Management
Mr. Douglas Pierce, President Mr. Bryan K. Hildreth, Director of Operations Mr. Timothy Liggett, Vice President
Contact Information
Customer Contact: Mr. Bryan K. Hildreth, Director of Operations
Principal: Mr. Douglas Pierce, President
Business Category

Prescription Benefit Consultants

Method(s) of Payment
Visa, Mastercard, Debit Card W/Visa Mastercard logo, Checking account
Refund and Exchange Policy
If you receive no medication because you were determined to be ineligible for patient assistance programs by the applicable drug manufacturers and you have a letter of denial, we will gladly refund the monthly service fee(s) for the medication(s) determined to be ineligible.  All we need from you is a copy of the denial letter sent to you from the applicable drug manufacturer explaining why you are ineligible.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations