BBB Business Review
This Business is not BBB Accredited
Benjamin Franklin Plumbing
Phone: (614) 291-3131Fax: (614) 291-3954View Additional Phone NumbersPO Box 2213, Zanesville, OH 43702-2213http://www.benfranklinplumbing.com
BBB Accreditation
On 10/17/2011 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to honor representations by correcting mistakes as quickly as possible, failure to address marketplace disputes quickly, professionally, and/or in good faith, failure to promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or by providing BBB with a response that BBB determines is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business' position, and and explains why any relief sought by the complainant cannot or should not be granted.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Benjamin Franklin Plumbing's rating include:
- 8 complaints filed against business
- Failure to respond to 2 complaints filed against business.
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 2 |
| Problems with Product / Service | 6 |
| Advertising / Sales Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 8 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Construction Industry Licensing Board6606 Tussing Rd PO Box 4009
Reynoldsburg, OH43068-9009
(614) 644-3493
http://www.com.ohio.gov/dico/eLicense.aspx
Type of Entity
Benjamin Franklin Plumbing is a Franchise business of Franchisor Clockwork Home Services Inc.
Contact Information
Primary Contact: Mr. Nathan Ramsey (President)Complaint Contact: Mr. Todd Stewart (Manager)Related Businesses
Benjamin Franklin Plumbing is a Franchise business of Franchisor Clockwork Home Services Inc..Business Category
Plumbers, Heating Contractors
Alternate Business Names
Kaiser, Dick Plumbing, AAA Kaiser Plumbing and Heating, Inc., Kaiser's, Dick A1A Plumbing Heating & MaintIndustry Tips
Fall Inspections Make for Warmer WintersHeating Your Home
Home Contractors: Tip-offs to Potential Rip-offs
LocationsX
1 Locations
PO Box 2213
Zanesville, OH 43702-2213(614) 291-3131
(740) 297-8499
(614) 432-8204Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Benjamin Franklin Plumbing is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Plumbers
Fall Inspections Make for Warmer WintersHeating Your Home
Home Contractors: Tip-offs to Potential Rip-offs
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.