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BBB Accredited Business since

Donatos Pizza

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Fax: (614) 575-4466 View Additional Phone Numbers 935 Taylor Station Rd, Columbus, OH 43230 http://www.donatos.com ! There is an alert on Donatos Pizza !

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Description

Donatos Pizza is headquartered in Columbus, Ohio. There Donatos Pizza restaurants in 6 states, including both company-owned and independently owned franchise stores.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Donatos Pizza meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Donatos Pizza include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 19 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 19

Additional Complaint Information

The scope of customer experience in this report beginning July 24, 2014, will include marketplace interactions involving all Donatos stores nationwide.

Customer Reviews Summary Read customer reviews

1 Customer Review on Donatos Pizza
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

top
BBB file opened: August 26, 1986 Business started: 01/01/1963 in OH Business started locally: 01/01/1963 Business incorporated: 11/26/2003 in OH
Type of Entity

Corporation

Business Management
Mr. Tom Krouse, President & CEO Expansion Brands Ms. Jane Abeu, President Ms. Ricki DiPietro, Customer Service Rep. Mr. James Grote, Founder Ms. Jane Grote-Abell, President & Chairwoman Ms. Lianne McGlade, Director of Guest Services and Catering Mr. Maurice Moore, no longer w/ co. per phone call 4.13.12 Mr. Tom Pendrey, COO Mr. Todd Young, Director of Operations
Contact Information
Principal: Mr. Tom Krouse, President & CEO Expansion Brands
Customer Contact: Ms. Lianne McGlade, Director of Guest Services and Catering
Business Category

Pizza Restaurants Sandwiches Online Retailer Caterers Foods - Carry Out

Alternate Business Names
Donatos Pizzeria, LLC Jane's Dough Foods
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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A Donato's spokesperson notified BBB on Fri., July 25, 2014, that a coupon initially thought to be fraudulent was actually due to a system glitch which has been corrected. See website: www.donatos.com