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Donatos Pizza is headquartered in Columbus, Ohio and operates stores throughout several states.
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A BBB Accredited Business since
BBB has determined that Donatos Pizza meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Donatos Pizza include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 28 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||20|
|Total Closed Complaints||28|
Additional Complaint Information
The scope of customer experience in this report beginning July 24, 2014, will include marketplace interactions involving all Donatos stores nationwide.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16|
Type of Entity
Business ManagementMr. Tom Krouse, President & CEO Expansion Brands Ms. Jane Abeu, President Ms. Ricki DiPietro, Customer Service Rep. Mr. James Grote, Founder Ms. Jane Grote-Abell, President & Chairwoman Ms. Lianne McGlade, Director of Guest Services and Catering Mr. Maurice Moore, no longer w/ co. per phone call 4.13.12 Mr. Tom Pendrey, COO Mr. Todd Young, Director of Operations
Pizza Restaurants Sandwiches Online Retailer Caterers Foods - Carry Out
Alternate Business NamesDonatos Pizzeria, LLC Jane's Dough Foods
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview