Share
Business ProfileforPetland, Inc. & Corporately Owned Petland Stores in the US
Additional business information
At-a-glance
Customer Complaints
35 complaints closed in last 3 years
7 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Petland stores carry a wide range of pets and pet supplies. Each store’s selection may vary.
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 250 Riverside St, Chillicothe, OH 45601-2611
- BBB File Opened:
- 11/14/1977
- Years in Business:
- 56
- Business Started:
- 10/21/1967
- Business Incorporated:
- 10/17/1967
- Accredited Since:
- 9/12/2022
- Type of Entity:
- Corporation
- Number of Employees:
- 550
- Alternate Business Name
- Petland USA
- Petland
- Petland, Inc.
- Hours of Operation
Primary
- M:
- 10:00 AM - 9:00 PM
- T:
- 10:00 AM - 9:00 PM
- W:
- 10:00 AM - 9:00 PM
- Th:
- 10:00 AM - 9:00 PM
- F:
- 10:00 AM - 9:00 PM
- Sa:
- 10:00 AM - 9:00 PM
- Su:
- 11:00 AM - 6:00 PM
- Business Management
- Ms. Kari Mercer, Customer Solutions Managers
- Mr. Trevor Kendall, Director of Business Operations
- Mr. Joseph Watson, CEO
- Ms. Elizabeth Kunzelman, Director of Public Affairs
- Mr. Ed R Kunzelman, Founder & Chairman
- Contact Information
Principal
- Mr. Trevor Kendall, Director of Business Operations
- Mr. Ed R Kunzelman, Founder & Chairman
Customer Contact
- Ms. Kari Mercer, Customer Solutions Managers
- Additional Contact Information
Website Addresses
Customer Complaints
37 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
32 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
cheyanne s
02/26/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.