Business ProfileforAmeriCoat Asphalt & Concrete

On 8/24/2023 we signed a contract with Americoat to remove and replace our asphalt driveway. The cost of the project is $9034 and we paid a deposit by check on 8/25/2023 in the amount of $3011. The paving crew removed the old driveway on 11/6/2023 and applied the new asphalt paving on 11/7/2023. When the crew completed the job they left without letting us know that the job was done and there was no opportunity for neither my wife nor I to inspect the job. After the crew left I noticed the first major defect; Issue #1: There is a walkway from the front porch to the driveway. The walkway was flush with the old driveway and provided a smooth continouous transition. The new driveway was paved with a 2 inch drop from the walkway to the driveway. This presents a clear tripping issue when walking from the driveway to the walkway. According to the contract the paving crew was to excavate the area and install and grade #304 gravel where necessary. The two surfaces should obviously by at the same level, as they wer before Americoat did their work. Issue #2: The day after paving was complete it rained overnight. The next day, and for 3 days after, there was an 8ft x 4 ft x 1 1/2 indeep standing pool of water. It never drained, but finally evaporated. This puddle will be a huge sheet of solid ice in the winter and it is in the middle of the driveway where we walk to open our gate. This must be repaired. We have called the Americoat office daily, asking for someone to come and look at the driveway and figure out how to complete it correctly. Each time we call, Tina in the office says that someone will be out soon. She doesn't know when, just soon. Nobody has come out. I have asked to speak directly to a manager or the company owner, Dan Friedman, and nobody is ever available to talk. They are too busy. I am requesting assistance from the BBB to get this resolved before I will pay the final check for the job.