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      Country
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          Find a Location

          Oakland Nursery, Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Oakland Nursery, Inc.

              1156 Oakland Park Ave Columbus, OH 43224-3317

              BBB Accredited Business
            • Oakland Nursery, Inc.

              25 Kilbourne Rd Delaware, OH 43015-9334

              BBB Accredited Business
            • Oakland Nursery, Inc.

              4261 W Dublin Granville Rd Dublin, OH 43017-1440

              BBB Accredited Business
            • Oakland Nursery, Inc.

              5211 Johnstown Rd New Albany, OH 43054-9518

              BBB Accredited Business

            Business ProfileforOakland Nursery, Inc.

            Plant Nursery
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/20/1978

            Years in Business: 84

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Oakland Nursery is a family-owned & operated company selling plant material, horticultural products, home décor, garden accents, and garden gifts. We offer many services including retail delivery & plant installation, a seasonal retail online store, landscape design & installation, landscape construction, irrigation installation, interiorscape design & installation, and wholesale services. There are four retail garden center locations throughout Central Ohio which total 35 acres of spacious open air shopping for your safety and convenience.

            Products & Services

            Plant Material, Horticultural Products, Home Décor, Garden Accents, and Garden Gifts.

            Retail Delivery & Plant Installation, a Seasonal Retail Online Store, Landscape Design & Installation, Landscape Construction, Irrigation Installation, Interiorscape Design & Installation, and Wholesale Services.

            Business Details

            This is a multi-location business.

            Find a Location

            Oakland Nursery, Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Oakland Nursery, Inc.

                1156 Oakland Park Ave Columbus, OH 43224-3317

                BBB Accredited Business
              • Oakland Nursery, Inc.

                25 Kilbourne Rd Delaware, OH 43015-9334

                BBB Accredited Business
              • Oakland Nursery, Inc.

                4261 W Dublin Granville Rd Dublin, OH 43017-1440

                BBB Accredited Business
              • Oakland Nursery, Inc.

                5211 Johnstown Rd New Albany, OH 43054-9518

                BBB Accredited Business
              BBB File Opened:
              1/1/1970
              Years in Business:
              84
              Business Started:
              1/1/1940
              Business Incorporated:
              1/8/1975
              Accredited Since:
              6/20/1978
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Acorn Farms
              • Oakland Irrigation
              • Oakland Design
              • Oakland Design & Construction
              • Oakland Interiorscapes
              Business Management
              • Mr. Paul Reiner, President
              • Mr. Tom Wisman, Manager
              • Mr. John G. Reiner, President
              • Mr. Max Reiner, Manager of Irrigation Department
              • Mr. Michael Warner, Designer
              • Ms. Genevieve Reiner
              • Mr. Mark Reiner, Operations Manager
              Contact Information

              Principal

              • Mr. Paul Reiner, President

              Customer Contact

              • Mr. Mark Reiner, Operations Manager
              Additional Contact Information

              Fax Numbers

              • (614) 268-3003
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/11/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I placed an online order close to $464.90 at Oakland Nursery, New Albany on Sunday, May 7th at 8am. I am a long time, loyal customer, spending thousands of dollars to landscape my newly built home over the last five years. The order was never fulfilled that day, so I followed-up and spoke to ***** on Monday, May 8th at 10am. She advised that the plants were not onsite and had to be ordered. She never proactively reached out to me advising the above, but I had to search out the answer myself. I was told the truck may be in Wednesday but never received an update. Thursday, my landscaper showed up to plant un-expectantly so I sent him to a local nursery to purchase alternated plants for me since he had to complete the job that day. I called Oakland and requested to have my order cancelled since it was not fulfilled in a timely manner and lack of communication about the plants NOT being in stock. I was transferred back to *****, I explained the above. She abruptly yelled, I guess we will cancel them then and slammed the phone down, hanging up. They FAILED to refund the money, which I have disputed with my credit card company. When this occurred, I had just left the vet and had to remorsefully say goodbye to my 16-year old cat, which was very traumatic. Her actions are completely unjustifiable and given my personal situation and what I was going through at that moment completely unprofessional. I called back and spoke to a woman name *****. She was kind and I explained the above. She advised that ***** was the manager of the local store and I need to escalate my issue to John, the district manager. He never returned my call, nor did anyone ever cancel my order- refund my money. I simply had an order that wasn't fulfilled, nobody called proactively to tell me why, then the store manager yelled at me and hung up the phone. Her actions are very unsettling and her being a manager should understand the importance of customer service, very UNPROFESSIONAL.
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Don C

              05/07/2021

              Was outside looking at plants (not wearing a mask)when an employee came up to me and said “put on a mask. If you want to keep shopping here you need to put on a mask. I have to wear one all day”. I said okay and put my mask on.....outside. I turned around and saw 5/6 employees without mask on. So I asked an unmasked employee why I had to wear a mask, but he didn’t. He just shrugged his shoulders. If I need to wear a mask outside put up a sign, but most of all, there is absolutely no reason for an employee to ever be a complete asshole to a customer.

              Local BBB

              BBB of Central Ohio

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