BBB Business Review

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BBB Accredited Business since

Integrys Energy Services, Inc.

Phone: (614) 844-4304 Fax: (614) 844-4305 View Additional Phone Numbers 355 E Campus View Blvd Ste 150, Columbus, OH 43235 http://www.integrysenergy.com/


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Description

Integrys Energy Services provides competitive retail natural gas and electricity.  We serve customers of all sizes including industrial, commercial and residential customers.  We serve many Ohio communiites through municipal aggregation programs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Integrys Energy Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Integrys Energy Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Integrys Energy Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: April 27, 1989 Business started: 10/01/1995 in WI Business started locally: 10/01/1995 Business incorporated 10/12/1994 in WI
Type of Entity

Corporation

Business Management
Mr. Jeremy E. Lutes, Ohio Market Manager Ms. Glenda O'Bannon , Call Center Coordinator | Marketing | Integrys Energy Services Inc
Contact Information
Principal: Mr. Jeremy E. Lutes, Ohio Market Manager
Customer Contact: Ms. Glenda O'Bannon , Call Center Coordinator | Marketing | Integrys Energy Services Inc
Business Category

Natural Gas Companies Electric Companies

Products & Services

Integrys Energy Services, Inc. offers the following product(s): Electricity, Natural gas

Additional Information

Our BBB received notice from the company that effective February 21, 2007, that the name of the company was changed from WPS Energy Services, Inc. to Integrys Energy Services, Inc.

Business Management

The scope of this report issued by our BBB concerns the company's offices in Central Ohio. Other BBBs process complaints and maintain separate reports concerning the companies corporate headquarters and other locations.


Customer Review Rating plus BBB Rating Summary

Integrys Energy Services, Inc. has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.