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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Columbia Gas of Ohio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Columbia Gas of Ohio include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 234 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||126|
|Total Closed Complaints||234|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||25|
Business ManagementMs. Carol Wilson, Customer Service Mr. John W. (Jack) Partridge, President Ms. Peggy Wolford-Walker, Team Leader Compliance
Natural Gas Companies Pipe Line, Oil & Gas Wholesaler & Distributors
Alternate Business NamesColumbia Gas of Ohio, Inc
Columbia Gas of Ohio, headquartered in Columbus, Ohio, is a public utility that sells natural gas and provides gas transportation services to customers in Ohio. The company serves communities in 61 of Ohio's 88. The scope of this report concerns the Columbus-based headquarters and statewide marketplace activity of Columbus Gas of Ohio. Columbia Gas of Ohio, is also one of the nine energy distribution companies of NiSource Inc. NiSource Inc. is based in Merrillville, Ind., and offers natural gas transmission, storage and distribution, as well as electric generation, transmission and distribution to customers from the Gulf Coast through the Midwest to New England. BBBs maintain separate reports on other NiSource companies and these reports are available at www.bbb.org