BBB Business Review

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BBB Accredited Business since

E.E. Ward Moving & Storage

Phone: (614) 298-8414 Fax: (614) 298-8346 1975 Galaxie St, Columbus, OH 43207 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


E.E. Ward Moving & Storage Co. provides a range of relocation and logistics solutions for corporations, governmental agencies, educational institutions and private individuals.  E.E. Ward is an agent for North American Van Lines and CRST Specialized Transportation. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that E.E. Ward Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for E.E. Ward Moving & Storage include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

12 Customer Reviews on E.E. Ward Moving & Storage
Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 12

Additional Information

BBB file opened: January 15, 1952 Business started: 04/01/1881 in OH Business incorporated 02/28/2001 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E Broad St, Columbus OH 43215
Phone Number: (800) 686-7826

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Brooks, Owner Mr. Thomas M Kelley, Chief Financial Officer
Contact Information
Principal: Mr. Brian Brooks, Owner
Business Category

Moving & Storage Company Movers Movers - Office Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing Storage Units - Household & Commercial Storage Units - Portable Seniors Moving & Delivery Services Relocation Service

Products & Services

E.E. Ward Moving & Storage sells the following brand(s): 1-800-PACK-RAT, CRST Specialized Transportaion, E.E. Ward Moving & Storage Co., North American Van Lines

Method(s) of Payment
Cash, Check, Debit Card, Visa, Master Card, American Express, Discover
Refund and Exchange Policy
Please refer to the moving or storage packet you receive upon contracting with us to view our insurance policy.
Service Area
Central Ohio
Additional Information

Moving and Storage Company affiliated with the nationwide North American Van Lines Corporation. Involved in both commercial and residential relocation as well as storage services for any goods you need stored in our climate controlled warehouse

Industry Tips
Moving in Ohio, Movers, Q & A from the PUCO Renting a Self-Storage Unit - BBB Tips

Customer Review Rating plus BBB Rating Summary

E.E. Ward Moving & Storage has received 4.89 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.