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Description

The Columbus TWO MEN AND A TRUCK® franchise was founded in 1993. Two Men and a Truck is a woman owned, full service Commercial and Residential moving company.  Our experienced staff completed over 8000 moves last year.  We also offer Interstate & Intrastate moving services.

Core Competencies:
-Interstate/Intrastate moves
-Experienced commercial & residential movers
-Pre-move Consulting
-Corporate Relocation
-Full Service Movers with a complete line of boxes, supplies and packing services

Differentiators
-We use only our own employees, no day labor or
temps
-Our employees are fully trained professionals
-We are insured and bonded
-We do complete background checks and drug screens on all our employees
-We move 7 days a week
-Professional organizing services are available
-Guaranteed delivery date, no delivery windows


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Two Men and A Truck/Columbus Ohio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Two Men and A Truck/Columbus Ohio include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 17 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 12
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Two Men and A Truck/Columbus Ohio
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 10

Additional Information

BBB file opened: August 06, 1993 Business started: 07/01/1993 in OH Business incorporated 07/24/1998 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E Broad St, Columbus OH 43215
http://www.puco.ohio.gov/puco/
Phone Number: (800) 686-7826
Fax Number: (614) 752-8351

Type of Entity

Franchisee

Business Management
Ms. Gail C. Kelley, President Kurt Baker Mr. Steve Barton, General Manager Mr. John Kelley, Vice President Ms. Carly Turcu, Marketing Manager
Contact Information
Customer Contact: Mr. Steve Barton, General Manager
Principal: Ms. Gail C. Kelley, President
Business Category

Movers Movers - Office Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing Moving Supplies Seniors Moving & Delivery Services Safes & Vaults Travel & Moving Services Moving & Storage Company

Alternate Business Names
Nest Tenders, Ltd. Two Men & A Truck/Central Ohio, Inc. Two Men and a Truck/Central Ohio, Inc.
Industry Tips
Moving in Ohio, Movers, Q & A from the PUCO

Customer Review Rating plus BBB Rating Summary

Two Men and A Truck/Columbus Ohio has received 4.74 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.