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BBB Accredited Business since

Scotts Miracle-Gro

Additional Locations

Phone: (937) 644-0011 Fax: (937) 644-7600 View Additional Phone Numbers 14111 Scottslawn Rd, Marysville, OH 43040 http://scottsmiraclegro.com/



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Scotts Miracle-Gro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Scotts Miracle-Gro include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 62 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

62 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 8
Problems with Product/Service 42
Total Closed Complaints 62

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Scotts Miracle-Gro
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 16, 1943 Business started: 01/01/1868 in OH Business incorporated 12/02/2004 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Pesticide and Fertilizer Licensing Ohio Department of Agriculture
8995 E Main St, Reynoldsburg OH 43068
http://www.ohioagriculture.gov
Phone Number: (800) 282-1955

Type of Entity

Domestic Limited Liability Company

Business Management
Mr. James Hagedorn, Chairman & Chief Executive Officer Mr. Randy Coleman, Executive Vice President & Chief Financial Officer Mr. Jim King, Senior Vice President, Investor Relations & Corporate Affairs & Chief Communications Officer Mr. Mike Lukemire, President & Chief Operating Officer Mr. Ivan Smith, Executive Vice President & General Counsel, Corporate Secretary & Chief Compliance Officer Ms. Denise Stump, Executive Vice President, Global Human Resources & Chief Ethics Officer
Contact Information
Principal: Mr. James Hagedorn, Chairman & Chief Executive Officer
Business Category

Manufacturers & Producers Commercial Products Manufacturers

Alternate Business Names
Acadian Peat Moss Heveco Hyponex Corporation Miracle-Gro Products Ortho Business Group Scotts Canada Ltd. Swiss Farms The Ortho Group The Root Factory The Scotts Company The Scotts Company LLC Tomcat Brands
Business Management

Scotts Miracle-Gro is the parent company of The Scotts Company LLC. Scotts LawnService is a subsidiary of The Scotts Company LLC.

BBB issues a separate report on Scots LawnService which is available at

http://www.bbb.org/centralohio/business-reviews/lawn-maintenance/scotts-lawnservice-corporate-headquarters-and-company-owned-branch-locations-nationwide-in-marysville-oh-12005735

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.