BBB Business Review
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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Scotts Miracle Gro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB and its Board determined that the government action referenced within this BBB Business Review concerning Scotts Miracle Gro did not demonstrate a significant failure by the company to support BBB ethical principles in marketplace transactions. This required a determination by BBB and its Board that the violations were not caused or condoned by top management, and also took into consideration actions taken by the company to resolve the underlying issues that led to the government action.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Scotts Miracle Gro include:
- Government action(s) against business
Factors that raised the rating for Scotts Miracle Gro include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 41 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||26|
|Total Closed Complaints||41|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. James Hagedorn, President & CEO Ms. Virginia Clark, Sr. Specialist, Consumer Services Mr. Brian Kura, Senior Vice President
Manufacturers & Producers Commercial Products Manufacturers
Alternate Business NamesHyponex Corporation Miracle-Gro Products Ortho Business Group Scotts Canada Ltd. Scotts Company Swiss Farms
Scotts Miracle-Gro is the parent company of The Scotts Company LLC. Scotts LawnService is a subsidiary of The Scotts Company LLC.
BBB issues a separate report on Scots LawnService which is available at