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BBB Accredited Business since

Scotts Miracle Gro

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Phone: (937) 644-0011 Fax: (937) 644-7600 View Additional Phone Numbers 14111 Scottslawn Road, Marysville, OH 43041 http://www.thescottsmiraclegrocompany.com/

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Scotts Miracle Gro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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BBB and its Board determined that  the government action referenced within this BBB Business Review concerning Scotts Miracle Gro did not demonstrate a significant failure by the company to support BBB ethical principles in marketplace transactions. This required a determination by BBB and its Board that the violations were not caused or condoned by top management, and  also took into consideration actions taken by the company to resolve the underlying issues that led to the government action.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Scotts Miracle Gro include:

  • Government action(s) against business

Factors that raised the rating for Scotts Miracle Gro include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 41 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

41 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 6
Problems with Product/Service 26
Total Closed Complaints 41

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Scotts Miracle Gro
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 16, 1943 Business started: 01/01/1868 in OH Business started locally: 01/01/1868 Business incorporated: 02/13/1995 in IN
Type of Entity

Corporation

Business Management
Mr. James Hagedorn, President & CEO Ms. Virginia Clark, Sr. Specialist, Consumer Services Mr. Brian Kura, Senior Vice President
Contact Information
Customer Contact: Ms. Virginia Clark, Sr. Specialist, Consumer Services
Principal: Mr. James Hagedorn, President & CEO
Business Category

Manufacturers & Producers Commercial Products Manufacturers

Alternate Business Names
Hyponex Corporation Miracle-Gro Products Ortho Business Group Scotts Canada Ltd. Scotts Company Swiss Farms
Business Management

Scotts Miracle-Gro is the parent company of The Scotts Company LLC. Scotts LawnService is a subsidiary of The Scotts Company LLC.

BBB issues a separate report on Scots LawnService which is available at

http://www.bbb.org/centralohio/business-reviews/lawn-maintenance/scotts-lawnservice-corporate-headquarters-and-company-owned-branch-locations-nationwide-in-marysville-oh-12005735

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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