BBB Business Review

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This business is not BBB accredited.

Valvoline Instant Oil Change

Additional Locations

Phone: (614) 236-0482 Fax: (866) 526-0225 Central Ohio Locations, Columbus, OH 43220 http://www.vioc.com


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Description

This company offers automotive lubrication and maintenance services, including oil changes, tranmission fluid service, gear box fluid services, A/C service, Windshield repair and bulb replacement


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Valvoline Instant Oil Change include:

  • 7 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Valvoline Instant Oil Change include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Valvoline Instant Oil Change
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 18, 1990 Business started: 01/01/1986 Business started locally: 01/01/1986
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Board of Motor Vehicle Collision Repair
Vern Riffe Tower 77 South High Street 19th Floor, Rm. 1932, Columbus OH 43215
http://mvrboard.ohio.gov/
Phone Number: (614)995-0714
mike.greene@exchange.state.oh.us

Type of Entity

Corporation

Business Management
Ms. Jennifer Roark, Office Manager Paul, Manager Mr. Nick Allen, Area Manager Paul Barnhart, Service Center Manager Kristin Collin, Service Center Manager Vicky Jones, Office Manager Roger Kennard, Service Center Manager Richard Kriegel, Service Center Manager Trevor Leadbetter, Service Center Manager Damon Lupher, Service Center Manager Dick Meana, Service Center Manager Tony Noland, Service Center Manager Tracy Orabella, Service Center Manager Gene Pierce, Service Center Manager Sarah Powers, Service Center Manager Jimmie Reid, Area Manager John Richardson, Service Center Manager James Robinson, Service Center Manager Ms. Sherry Sorrell, Manager, 1291 Bethel Road Tony Sorrell, Service Center Manager Mr. Sam Trubee, Manager, 600 Hebron Road Richard Vance, Service Center Manager Mr. Joe Venable, Area Manager Stevanus Wahjudi, Service Center Manger William Whitlock, Service Center Manager David Wojnar, Service Center Manager
Contact Information
Customer Contact: Mr. Nick Allen, Area Manager
Principal: Ms. Jennifer Roark, Office Manager
Business Category

Lubricating Service - Automotive Auto Repair - Windshield, Glass Shops Auto Repair & Service

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.