BBB Business Review

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This business is not BBB accredited.

Scotts LawnService

Additional Locations

Phone: (888) 872-6887 Fax: (937) 644-7422 View Additional Phone Numbers 14111 Scottslawn Rd, Marysville, OH 43040

Click for BBB Rating on Scotts LawnService

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The scope of this BBB serving Central Ohio file concerns Scotts LawnService locations in Central OH.

According to the information in BBB files Scotts LawnService and TruGreen completed a merger in April 2016.

BBB in Memphis, TN beginning in late June 2016 began managing the BBB Business Review, including Rating, Complaints and Customer Reviews, concerning the company.

For further BBB assistance concerning Scotts LawnService and Trugreen, you may wish to directly contact:

BBB serving the Mid-South

3693 Tyndale Drive              

Memphis, TN 38125-8537

Phone: (901) 759-1300

Toll free: (800) 222-8754 

Fax: (901) 757-2997



BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Scotts LawnService. BBB of the Mid-South has the full report as that BBB handles all complaints for Scotts LawnService.

Additional Information

BBB file opened: July 21, 1998 Business started: 01/01/1868 in IN Business incorporated 11/30/1994 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Agriculture
8995 E Main St, Reynoldsburg OH 43068
Phone Number: (614) 728-6200

Type of Entity


Business Management
Ms. Amanda Cordell, Former Customer Relations Specialist - Awaiting Clarification re Name of New Contact Mr. James Gimeson, President Mr. James Hagedorn, CEO Tara Young
Contact Information
Customer Contact: Ms. Amanda Cordell, Former Customer Relations Specialist - Awaiting Clarification re Name of New Contact
Business Category

Lawn Maintenance Pest Control Services

Business Management

A separate BBB report is also maintained on The Scotts Company and Scotts Miracle-Gro, which manufactures and markets products including consumer fertilizers, pest controls, plant foods, gardening soils, grass seed and patio living products, as well as professional horticulture products. The report is available at



Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.