BBB Business Review

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BBB Accredited Business since

Scotts LawnService

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Phone: (937) 644-0011 Fax: (937) 644-7422 View Additional Phone Numbers 14111 Scottslawn Road, Marysville, OH 43041 http://www.scottslawnservice.com



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Description

The scope of this BBB report concerns EG Systems, Inc. doing business as Scotts LawnService and Action Pest Control, including:

  • the corporate headquarters and all company-owned branch locations nationwide of Scotts LawnService, which offers on-site lawn, tree and shrub fertilization, insect control and other related lawncare services
  • the Action Pest Control locations in Evansville, Jasper, Indianapolis and Washington, Indiana, and Louisville, KY acquired on January 2, 2015, which offer residential and commercial pest control.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Scotts LawnService meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Scotts LawnService include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 779 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

779 complaints closed with BBB in last 3 years | 236 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 41
Billing/Collection Issues 164
Delivery Issues 14
Guarantee/Warranty Issues 12
Problems with Product/Service 548
Total Closed Complaints 779

Customer Complaints by Location Find complaints near me

Location Closed Complaints
Location Not Specified 512
14111 Scottslawn Road, Marysville OH 43041 1
3670 Park Central Blvd N, Pompano Beach FL 33064 8
6575 Arrow Dr, Sterling Heights MI 48314 6
710 Cross Pointe Rd., Gahanna OH 43230 3
50322 Dennis Ct, Wixom MI 48393 3
840 Tacoma Ct., Clio MI 48420 1
208 Overlook Dr, Sewickley PA 15143 3
711 Enterprise Dr, Lexington KY 40510 6
1640 Wallace Dr Ste 122, Carrollton TX 75006 9
3630 W Miller Rd Ste 320, Garland TX 75041 2
13565 SW Tualatin Sherwood Rd Ste 400, Sherwood OR 97140 1
3225 Highway 390, P.O. Box 386, Bluff City TN 37618 1
1910 Brannan Rd, McDonough GA 30253 9
3939 Progress Dr, Lakeland FL 33811 4
65 Engineers Rd, Hauppauge NY 11788 5
149 River Street, Andover MA 01810 4
600 Mile Crossing Blvd, Suite 2, Rochester NY 14624 1
2500 Eldo Rd, Suite 4, Monroeville PA 15146 2
165 E. 9th Avenue, Runnemede NJ 08078 2
60 Owens Drive, Suite 101, Wayne NJ 07470 1
1000 Kreider Drive, Suite 100, Middletown PA 17057 3
22713 Commerce Center Court, Building 100, Suite 176, Sterling VA 20166 7
200 Anchor Mill Road, New Castle DE 19720 5
155 Northboro Road, Suite 23, Southborough MA 01772 4
4855 Tallmadge Rd, Rootstown OH 44272 5
9940 Cincinnati Dayton Rd, West Chester OH 45069 7
231 E Mount Zion Rd, Independence KY 41051 9
4621 Hinckley Industrial Pkwy., Cleveland OH 44109 5
20 Innovation Ct, Dayton OH 45414 6
609 Commerce Parkway West Drive, Greenwood IN 46143 7
1929 Production Drive, Louisville KY 40299 8
5867 Mining Terrace, Jacksonville FL 32257 3
2533 Tracy Road, Northwood OH 43619 6
4575 S Old Peachtree Rd, Norcross GA 30071 6
616 Union West Blvd, Stallings NC 28104 5
1330 Metro Avenue, Evansville IN 47715 2
1308 Cushman Street, Chattanooga TN 37406 4
5225 S. Middlebrook Pike, Knoxville TN 37921 5
12637 Cypress Creek Dr, Eads TN 38028 5
2700 Perimeter Park Dr Ste 120, Morrisville NC 27560 4
10440 Lakeridge Parkway, Ashland VA 23005 3
411 NW F P L Dr, Port St Lucie FL 34986 1
1401 Downwind Way, Brooksville FL 34604 1
2207 58th Ave E, Bradenton FL 34203 2
5760 Zip Dr, Fort Myers FL 33905 1
1030 Internationale Pkwy # 200, Woodridge IL 60517 4
700 Eastwood Ln, Buffalo Grove IL 60089 1
400 E Airport Rd Ste E, Elgin IL 60123 6
707 Mulberry St, Kansas City MO 64101 1
820 Corporate Court, Waukesha WI 53189 1
8550 S 137th Cir # 8, Omaha NE 68138 3
4315 SW 34th St, Orlando FL 32811 7
110 A Rock Cliff Ct, Affton MO 63123 1
4695 Crossroad Industrial Drive, Bridgeton MO 63044 2
5823 Rittiman Plaza, San Antonio TX 78218 3
15700 Parker House Rd Unit 100, Parker CO 80134 6
1200 Gambrel Rd, Arlington TX 76014 8
90216 Coburg Rd, Eugene OR 97408 1
120 26th St, Ogden UT 84401 4
415 Hamburg Tpke Ste 3, Wayne NJ 07470 1
4780 Winchester Boulevard, Ste 1, Frederick MD 21703 4
6801 Shingle Creek Parkway Suite 400, Brooklyn Center MN 55430 3
3100 S. Ann Arbor St., Oklahoma City OK 73179 2
8261 S. Redwood Road, West Jordan UT 84088 1
1830 Air Lane Dr, #14, Nashville TN 37210 1
1000 Schnell Lane, Phoenixville PA 19460 1
30 Woodrock Road, East Weymouth MA 02189 2
12560 Reed Road, Suite 400, Sugar Land TX 77478 3
8268 Preston Ct STE 1 # T, Jessup MD 20794 3
9716 Florida Mining Blvd. W Suite 02, Jacksonville FL 32257 2
1425 Donelson Pike, Nashville TN 37217 4
1312 Barberry Dr Ste 160, Janesville WI 53545 2
95 Ryan Dr Ste 4, Raynham MA 02767 1
3655 Kennesaw N Industrial Pkwy NW, Atlanta-Kennesaw, Kennesaw GA 30144 3

Customer Reviews Summary Read customer reviews

68 Customer Reviews on Scotts LawnService
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 2
Negative Experience 63
Total Customer Reviews 68

Additional Information

BBB file opened: July 21, 1998 Business started: 01/01/1868 in IN Business incorporated: 11/30/1994 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Agriculture
8995 E Main St, Reynoldsburg OH 43068
http://www.state.oh.us/agr
Phone Number: (614) 728-6200

Type of Entity

Corporation

Business Management
Ms. Amanda Cordell, Customer Relations Specialist Mr. James Gimeson, President Ms. Sara Gordon, Director Of Marketing Mr. James Hagedorn, CEO Ms. Nicole Nunziato, Specialist, Central Administration
Contact Information
Principal: Ms. Amanda Cordell, Customer Relations Specialist
Customer Contact: Ms. Nicole Nunziato, Specialist, Central Administration
Business Category

Lawn Maintenance Pest Control Services

Alternate Business Names
Action Pest Control E.G. Systems, Inc. Scotts LawnService Corporate Headquarters
Business Management

There are Scotts LawnService branch company-owned locations, which are part of this BBB Business Review , and there are separate Scotts LawnService independently-owned franchise  locations nationwide.

Many separate BBB Business Reviews are available on Scotts LawnService independently-owned franchise location, and these other BBB Business Reviews are available at http://www.bbb.org/

A separate BBB report is also maintained on The Scotts Company and Scotts Miracle-Gro, which manufactures and markets products including consumer fertilizers, pest controls, plant foods, gardening soils, grass seed and patio living products, as well as professional horticulture products. The report is available at http://www.bbb.org/centralohio/business-reviews/manufacturers-and-producers/scotts-miracle-gro-in-marysville-oh-10177

 

 


Customer Review Rating plus BBB Rating Summary

Scotts LawnService has received 4.44 out of 5 stars based on 68 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.