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BBB Business Review

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Description

The scope of this BBB report concerns Scotts LawnService corporate headquarters and all company-owned branch locations nationwide. Scotts LawnService offers on-site lawn, tree and shrub fertilization, insect control and other related lawncare services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Scotts LawnService Corporate Headquarters and Company-Owned Branch Locations Nationwide meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Scotts LawnService Corporate Headquarters and Company-Owned Branch Locations Nationwide include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 748 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

748 complaints closed with BBB in last 3 years | 248 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 80
Billing/Collection Issues 165
Delivery Issues 7
Guarantee/Warranty Issues 18
Problems with Product/Service 478
Total Closed Complaints 748

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Scotts LawnService Corporate Headquarters and Company-Owned Branch Locations Nationwide
See Trends in Complaints on Scotts LawnService Corporate Headquarters and Company-Owned Branch Locations Nationwide

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Scotts LawnService Corporate Headquarters and Company-Owned Branch Locations Nationwide
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 6

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Scotts LawnService Corporate Headquarters and Company-Owned Branch Locations Nationwide

  • Government Actions

    BBB knows of no significant government actions involving Scotts LawnService Corporate Headquarters and Company-Owned Branch Locations Nationwide.

    What government actions does BBB report on?

  • Advertising Review

    BBB has nothing to report concerning Scotts LawnService Corporate Headquarters and Company-Owned Branch Locations Nationwide's advertising at this time.

    What is BBB Advertising Review?

Additional Information

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BBB file opened: July 21, 1998 Business started: 01/01/1868 in 0 Business started locally: 01/01/1868 Business incorporated: 02/13/1995 in IN
Type of Entity

Corporation

Business Management
Ms. Beth Dockins, Director, Customer Service and Audit Ms. Amanda Cordell, Customer Relations Specialist Mr. James Hagedorn, CEO & President
Contact Information
Customer Contact: Ms. Amanda Cordell, Customer Relations Specialist
Principal: Ms. Beth Dockins, Director, Customer Service and Audit
Business Category

Lawn Maintenance

Alternate Business Names
Scotts LawnService - Gahanna & Plain City Stores Scotts LawnService Corporate Headquarters Scotts LawnService, a Division of the Scotts Company
Business Management

There are Scotts LawnService branch company-owned locations and franchise independently-owned Scotts LawnService locations nationwide. Separate BBB reports are maintained on franchise independently-owned locations. A separate BBB report is also maintained on The Scotts Company which manufactures and markets products including consumer fertilizers, pest controls, plant foods, gardening soils, grass seed and patio living products, as well as professional horticulture products. These other BBB reports are available at www.bbb.org Scotts Miracle-Gro is the parent company of The Scotts Company LLC. Scotts LawnService is a subsidiary of The Scotts Company LLC.

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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