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Description

The scope of this BBB report concerns Scotts LawnService corporate headquarters and all company-owned branch locations nationwide. Scotts LawnService offers on-site lawn, tree and shrub fertilization, insect control and other related lawncare services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Scotts LawnService Corporate Headquarters and Company-Owned Branch Locations Nationwide meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Scotts LawnService Corporate Headquarters and Company-Owned Branch Locations Nationwide include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 823 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

823 complaints closed with BBB in last 3 years | 277 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 52
Billing/Collection Issues 183
Delivery Issues 14
Guarantee/Warranty Issues 16
Problems with Product/Service 558
Total Closed Complaints 823

Customer Complaints by Location Find complaints near me

Location Closed Complaints
Location Not Specified 625
14111 Scottslawn Road, Marysville OH 43041 1
3670 Park Central Blvd N, Pompano Beach FL 33064 5
6575 Arrow Dr, Sterling Heights MI 48314 4
710 Cross Pointe Rd., Gahanna OH 43230 3
50322 Dennis Ct, Wixom MI 48393 3
840 Tacoma Ct., Clio MI 48420 1
208 Overlook Dr, Sewickley PA 15143 2
711 Enterprise Dr, Lexington KY 40510 5
1640 Wallace Dr Ste 122, Carrollton TX 75006 6
3630 W Miller Rd Ste 320, Garland TX 75041 2
13565 SW Tualatin Sherwood Rd Ste 400, Sherwood OR 97140 1
3225 Highway 390, P.O. Box 386, Bluff City TN 37618 1
1910 Brannan Rd, McDonough GA 30253 8
3939 Progress Dr, Lakeland FL 33811 2
65 Engineers Rd, Hauppauge NY 11788 4
149 River Street, Andover MA 01810 3
600 Mile Crossing Blvd, Suite 2, Rochester NY 14624 1
2500 Eldo Rd, Suite 4, Monroeville PA 15146 1
165 E. 9th Avenue, Runnemede NJ 08078 2
1000 Kreider Drive, Suite 100, Middletown PA 17057 1
22713 Commerce Center Court, Building 100, Suite 176, Sterling VA 20166 6
200 Anchor Mill Road, New Castle DE 19720 3
155 Northboro Road, Suite 23, Southborough MA 01772 4
4855 Tallmadge Rd, Rootstown OH 44272 5
9940 Cincinnati Dayton Rd, West Chester OH 45069 5
231 E Mount Zion Rd, Independence KY 41051 7
4621 Hinckley Industrial Pkwy., Cleveland OH 44109 5
20 Innovation Ct, Dayton OH 45414 4
609 Commerce Parkway West Drive, Greenwood IN 46143 5
1929 Production Drive, Louisville KY 40299 6
5867 Mining Terrace, Jacksonville FL 32257 3
2533 Tracy Road, Northwood OH 43619 6
4575 S Old Peachtree Rd, Norcross GA 30071 5
616 Union West Blvd, Stallings NC 28104 2
1330 Metro Avenue, Evansville IN 47715 2
1308 Cushman Street, Chattanooga TN 37406 3
5225 S. Middlebrook Pike, Knoxville TN 37921 3
12637 Cypress Creek Dr, Eads TN 38028 3
2700 Perimeter Park Dr Ste 120, Morrisville NC 27560 2
10440 Lakeridge Parkway, Ashland VA 23005 2
411 NW F P L Dr, Port St Lucie FL 34986 1
1401 Downwind Way, Brooksville FL 34604 1
2207 58th Ave E, Bradenton FL 34203 2
1030 Internationale Pkwy # 200, Woodridge IL 60517 3
700 Eastwood Ln, Buffalo Grove IL 60089 1
400 E Airport Rd Ste E, Elgin IL 60123 6
707 Mulberry St, Kansas City MO 64101 1
820 Corporate Court, Waukesha WI 53189 1
8550 S 137th Cir # 8, Omaha NE 68138 2
4315 SW 34th St, Orlando FL 32811 4
110 A Rock Cliff Ct, Affton MO 63123 1
4695 Crossroad Industrial Drive, Bridgeton MO 63044 2
5823 Rittiman Plaza, San Antonio TX 78218 2
15700 Parker House Rd Unit 100, Parker CO 80134 5
1200 Gambrel Rd, Arlington TX 76014 4
90216 Coburg Rd, Eugene OR 97408 1
120 26th St, Ogden UT 84401 4
415 Hamburg Tpke Ste 3, Wayne NJ 07470 1
4780 Winchester Boulevard, Ste 1, Frederick MD 21703 4
6801 Shingle Creek Parkway Suite 400, Brooklyn Center MN 55430 3
3100 S. Ann Arbor St., Oklahoma City OK 73179 1
8261 S. Redwood Road, West Jordan UT 84088 1
1000 Schnell Lane, Phoenixville PA 19460 1
30 Woodrock Road, East Weymouth MA 02189 2
12560 Reed Road, Suite 400, Sugar Land TX 77478 1
8268 Preston Ct STE 1 # T, Jessup MD 20794 3
1425 Donelson Pike, Nashville TN 37217 2
1312 Barberry Dr Ste 160, Janesville WI 53545 1

Customer Reviews Summary Read customer reviews

56 Customer Reviews on Scotts LawnService Corporate Headquarters and Company-Owned Branch Locations Nationwide
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 2
Negative Experience 51
Total Customer Reviews 56

Additional Information

top
BBB file opened: July 21, 1998 Business started: 01/01/1868 in 0 Business started locally: 01/01/1868 Business incorporated: 02/13/1995 in IN
Type of Entity

Corporation

Business Management
Ms. Amanda Cordell, Customer Relations Specialist Mr. James Hagedorn, CEO & President Ms. Nicole Nunziato, Specialist, Central Administration
Contact Information
Principal: Ms. Amanda Cordell, Customer Relations Specialist
Customer Contact: Ms. Nicole Nunziato, Specialist, Central Administration
Business Category

Lawn Maintenance

Alternate Business Names
Scotts LawnService Scotts LawnService Company-Owned Branch Scotts LawnService Corporate Headquarters Scotts LawnService, a Division of the Scotts Company
Business Management

There are Scotts LawnService branch company-owned locations and franchise independently-owned Scotts LawnService locations nationwide. Separate BBB reports are maintained on franchise independently-owned locations. A separate BBB report is also maintained on The Scotts Company which manufactures and markets products including consumer fertilizers, pest controls, plant foods, gardening soils, grass seed and patio living products, as well as professional horticulture products. These other BBB reports are available at www.bbb.org Scotts Miracle-Gro is the parent company of The Scotts Company LLC. Scotts LawnService is a subsidiary of The Scotts Company LLC.

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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