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          Hidden Creek Landscaping, Inc. has 1 locations, listed below.

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            Business ProfileforHidden Creek Landscaping, Inc.

            Landscape Contractors

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            11/6/2008
            Years in Business:
            25
            Business Started:
            6/1/1998
            Business Incorporated:
            8/14/1998
            Type of Entity:
            Corporation
            Business Management
            • Mr. Matt Seiler, Co-Owner
            • Mr. Jason Cromley, President/Co-Owner
            • Ms. Paula Russell, Office Manager
            Contact Information

            Principal

            • Mr. Jason Cromley, President/Co-Owner

            Customer Contact

            • Ms. Paula Russell, Office Manager
            Additional Contact Information

            Fax Numbers

            • (614) 777-4255
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/22/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            HCLI was hired to provide renovation of our beautiful backyard including but not limited to design/plan/fulfillment installation of new patio, swim spa decking, re-orientation of landscaping, sod, irrigation. They sub-contracted separate electrician and highly recommended a specific swim spa (hot-tub) company which they had quoted as "having a great relationship with" and had used in the past- for which we selected. Design and planning began in July 2021 with quoted estimated initiation of work to begin in February/March 2022. Project did not begin work until July 2022 and was estimated to take "6-8 weeks." From the beginning extremely poor communication and poor correspondence regarding any updates and delays. It took until week 3 of the project to receive direct contact information for the designated project manager. Throughout the process the landscape architect/designer and project manager quit and were no longer employed by the company, for which we were never updated or notified. Our project is currently in week 10 with no end as well as multiple on-going unresolved issues: 1.) Incorrect dimensions of the property and project plans to start 2.) Overhead AEP power lines and cable/telephone lines- we were explicitly told by HCLI that despite a deck and swim-spa body of water these were acceptable and did NOT need to be placed under-ground. Later to find out after significant work had been permanently completed that we did in fact need these to be placed underground resulting in further delays, labor/work and expenses accrued 3.) Porcelain paver patio repeated construction in addition to paver walk-way incorrectly installed 4.) Swim spa vault- concrete pad and Pisa stone wall incorrect depth initially which resulted in need to re-dig and replace materials resulting in nearly 2 week delay 5.) Incorrect initial installment of concrete shaft for rotating umbrella 6.) Numerous landscaping mistakes and incorrect coordination of swim-spa delivery
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Central Ohio

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