BBB Business Review

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BBB Accredited Business since

Custom Home Works, LLC

Phone: (614) 654-4869 Fax: (614) 259-0125 View Additional Phone Numbers 6777 Ulry Rd, Westerville, OH 43081 http://customhw2003.com



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Description

kitchen remodeling, bathroom remodeling, room additions, cabinetry sales and service, remodeling design services, full residential remodeling, 3d design services


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Custom Home Works, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Custom Home Works, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Custom Home Works, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 20, 2006 Business started: 03/01/2003 in OH Business started locally: 03/01/2003 Business incorporated 07/01/2004 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Columbus Building & Development Services
757 Carolyn Ave, Columbus OH 43224
https://columbus.gov/bzs/document-library/reports/List-of-Licensed-Contractors-By-Business-Name/
Phone Number: (614) 645-7433

Type of Entity

S-Corp

Business Management
Mr. William Maibach, Co-Owner/President Mr. David Walker, Co-Owner/Vice President
Contact Information
Principal: Mr. William Maibach, Co-Owner/President
Business Category

Kitchen Remodeling Home Improvements Construction & Remodeling Services Bathroom Remodeling Sunroom & Solarium Design & Construction Cabinets Kitchen Cabinets & Equipment - Household Kitchen & Bath - Design & Remodeling

Products & Services

Custom Home Works, LLC sells the following brand(s): Bremtown, Collier, Jim Bishop, and Showplace Cabinetry, Fabuwood Cabinetry, Grothhouse Custom Wood Countertops, Onyx Countertops and Shower Units, Warmly Yous Heated Floor Systems

Method(s) of Payment
 cash, checks
Refund and Exchange Policy
Products will be repaired or replaced as per warranty.
Service Area
Central Ohio
Alternate Business Names
Custom Home Works
Additional Information

CHW is a full service remodeling company. We specialize in kitchens, bathrooms, sunrooms and room additions. We sell several lines of cabinetry.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.