BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

SimpleHost.com

View Additional Phone Numbers 101 E Town St Ste 540, Columbus, OH 43215 http://www.simplehost.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company states they offer web-hosting and domain registration services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SimpleHost.com include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Some customers have expressed a misunderstanding of the company's terms and conditions, especially concerning renewals. The company has responded to some complaints by providing a copy of their terms and conditions on their website which are as follows: 1.1. D. If you secure your account with a credit card or electronic check, you acknowledge that SimpleHost.com will bill your credit card or checking account prior to receiving service. You authorize automatic billing by SimpleHost.com on an on-going basis during the term of this Agreement. If you wish to cancel your service, you must do so prior to your next due date to avoid being charged for additional month(s) of service. Our Terms also state: 1.1. F. If you wish to cancel your Web Hosting account, you must do so prior to your next due date to avoid being charged for additional month(s) of service. You may cancel your SimpleHost.com services by selecting 'Change Renewal Options-Cancel this Product' within your Customer Manager which is located at https://my.SimpleHost.com. 1.1. G. SimpleHost.com does not offer a prorated refund based on the early cancellation of your services. If you are on a multi-month payment interval and wish to cancel a service prior to the end of the term, you will forfeit any money paid for the services. Once money has been received on an account, this account will be considered under contract for the service provided by SimpleHost.com for the term of agreement. This policy is in effect for all accounts at SimpleHost.com. BBB encourages consumers to read and understand all terms and conditions prior to signing any contract.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SimpleHost.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 03, 2006 Business started: 02/01/2000 Business started locally: 02/01/2000
Type of Entity

Corporation

Business Management
Jason Beyke, Dir. of Cust. Relations Ms. Stacey Hedrick, Office Manager
Contact Information
Principal: Jason Beyke, Dir. of Cust. Relations
Customer Contact: Ms. Stacey Hedrick, Office Manager
Business Category

Internet - Web Hosting Web Design

Business Management

A principal of this firm, Mr. Jason Beyke, is also the principal of two other firms which BBB maintains separate files on; OpenEgg and Jumpline.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.