BBB Business Review

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BBB Accredited Business since

Ecommerce Inc

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Phone: (614) 534-1967 1774 Dividend Dr, Columbus, OH 43228 View Additional Email Addresses http://www.ecommerce.com View Additional Web Addresses


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Description

This company offers web hosting services with through three different plans, the Expert Plan, the Business Plus and the Unlimited Pro. Consumers are encouraged to read and understand all the terms and conditions of any contract before signing. Ecommerce, Inc. is headquartered in Columbus, OH and is the parent company for IX Web Hosting.com, Host Excellence.com, IHostBig.com and Webhost.biz.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ecommerce Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ecommerce Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 48 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

48 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 4
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 30
Total Closed Complaints 48

Additional Complaint Information

Customers have shared with BBB that they do not believe IX Web Hosting offers unlimited diskspace and unlimited bandwidth, that ixwebhosting limits the number of files to 100k files for Windows hosting and 300k files for linux. Other customers have indicated customer service is slow to respond to internet failures. The company has responded by offering an explanation of their policies and in some cases a refund.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Ecommerce Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: July 24, 2008 Business started: 12/02/2002 Business started locally: 12/02/2002 Business incorporated: 08/01/2008 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Fathi Said, CEO Ms. Lisa Grice, Director of Customer Service Ms. Brooke Testerman, Manager Customer Relations Ms. Amanda Walsh, Quality Assurance Manager
Contact Information
Principal: Mr. Fathi Said, CEO
Customer Contact: Ms. Brooke Testerman, Manager Customer Relations
Business Category

Internet - Web Hosting

Alternate Business Names
Ecommerce, LLC Host Excellence.com I Host Big.com IX Web Hosting OsCommerce Webhost.biz
Additional Information

The company suggests consumers may wish to review their policies online at: http://www.ixwebhosting.com/index.php/v2/pages.tos#q1b BBB encourages consumers to read and understand all of the terms and conditions of a contract before signing.


Customer Review Rating plus BBB Rating Summary

Ecommerce Inc has received 4.4 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.