BBB Business Review
BBB Accredited Business since
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This company offers web hosting services with through three different plans, the Expert Plan, the Business Plus and the Unlimited Pro. Consumers are encouraged to read and understand all the terms and conditions of any contract before signing. Ecommerce, Inc. is headquartered in Columbus, OH and is the parent company for IX Web Hosting.com, Host Excellence.com, IHostBig.com and Webhost.biz.
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A BBB Accredited Business since
BBB has determined that Ecommerce Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ecommerce Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 51 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||32|
|Total Closed Complaints||51|
Additional Complaint Information
Customers have shared with BBB that they do not believe IX Web Hosting offers unlimited diskspace and unlimited bandwidth, that ixwebhosting limits the number of files to 100k files for Windows hosting and 300k files for linux. Other customers have indicated customer service is slow to respond to internet failures. The company has responded by offering an explanation of their policies and in some cases a refund.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Fathi Said, CEO Ms. Lisa Grice, Director of Customer Service Ms. Brooke Testerman, Manager Customer Relations Ms. Amanda Walsh, Quality Assurance Manager
Internet - Web Hosting
Alternate Business NamesEcommerce, LLC Host Excellence.com I Host Big.com IX Web Hosting OsCommerce Webhost.biz
The company suggests consumers may wish to review their policies online at: http://www.ixwebhosting.com/index.php/v2/pages.tos#q1b BBB encourages consumers to read and understand all of the terms and conditions of a contract before signing.