BBB Business Review
This Business is not BBB accredited
Great Deals, Inc.
Phone: (877) 904-2925 Fax: (877) 907-0041 7830 N Central Dr Ste C, Lewis Center, OH 43035 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Great Deals, Inc. include:
- 134 complaints filed against business
- Failure to respond to 2 complaints filed against business
- 17 complaints filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||64|
|Total Closed Complaints||134|
Additional Complaint Information
This company has a pattern of customer complaints concerning misleading sales practices, failure to honor contracts, and failure to respond to requests for assistance. Specifically, customers say that items marked in-stock are not in-stock and are often on back order or unavailable. The customers go on to say the website says they will not be charged until the items ship, but find their credit cards have been charged when they place the orders. Some customers have said their refund checks bounce, and others say that requests for assistance are ignored.
On December 7, 2012 BBB sent correspondence to Great Deals requesting their voluntary cooperation in resolving complaints on file
with BBB and providing steps it will implement to eliminate the pattern of
The business responded on December 7, 2012 indicating they are working to fix any issues and get things back on track, and would provide BBB with their plan later. On December 13, 2012, the business responded and stated the following: " We are working with the customers and continue to focus on our customer support. We apologize for any inconvenience to our customers and will make things right with anyone that has had any issues with our company."
BBB will update this portion of the Review when new information is received.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Scott L. Selby, President Mr. Jason Gillespie, CFO Mr. Jeff Selby, Vice President