BBB Business Review

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This business is not BBB accredited.

Contactability.com

Phone: (877) 323-7750 Fax: (614) 453-8118 View Additional Phone Numbers 118 E Main St Ste 301, Columbus, OH 43215 View Additional Email Addresses http://www.contactability.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

SmartFinancial.com is an online service that allows consumers to compare mortgage rates to make informed financial decisions.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Contactability.com include:

  • 4 complaint(s) filed against business that were not resolved

Factors that raised the rating for Contactability.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 4
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 21

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning failure to provide the service advertised or promised, failure to respond to requests for assistance, and failure to provide refunds and cancellations promptly. BBB sent correspondence to the business concerning these matter on 7.27.16. This portion of the Business Review will be updated as information is received. 

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Contactability.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: January 11, 2013 Business started: 01/01/2006 in OH Business started locally: 01/01/2006 Business incorporated 04/19/2012 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Lev Barinskiy, CEO Mr. Earl Devanny, CFO Mr. Nate Kropp, COO
Contact Information
Principal: Mr. Lev Barinskiy, CEO
Business Category

Internet Marketing Services Systems & Software Testing Computer Software Publishers & Developers Marketing Software Sales Lead Generation

Alternate Business Names
Contactability.com LLC Home Improvement Quotes Home Improvement Referrals SmartFinancial Group

Customer Review Rating plus BBB Rating Summary

Contactability.com has received 2.34 out of 5 stars based on 6 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.