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Nationwide offers insurance and financial services and products.
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A BBB Accredited Business since
BBB has determined that Nationwide meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Nationwide include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 468 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||345|
|Total Closed Complaints||468|
Additional Complaint Information
The scope of customer experience in this reports concerns the company's worldwide headquarters in Columbus, Ohio, and Nationwide regional offices and agent offices, and affiliated businesses throughout the United States.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||85|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Department of Insurance
50 W. Town St. Third Floor - Suite 300, Columbus OH 43215
Phone Number: (614) 644-2658
Type of Entity
Business ManagementMr. Dennis Drent, CEO - Veterinary Pet Mr. Steve Rasmussen, CEO Ms. Jasmine Y. Green, VP, Chief Customer Advocate Ms. Suzana Killilea, Contact Center Manager Mr. Robert A. Oakley, Exec. V.P. - CFO Mr. Mark Pizzi, President Ms. Jennifer B. Square, Director, Customer Relations, Office of Customer Advocacy (OCA) Mr. Mark R. Thresher, CFO Mr. Grady E. Williams Sr., VP, Chief Compliance Officer
Insurance Services Financial Services Professional Services - General Banks Insurance Companies Insurance - Accident & Health Insurance - Auto Insurance - Crop Insurance - Fire & Flood Specialists Insurance - Health Insurance - Life Insurance - Senior Products Insurance - Property Investment Advisory Service Mortgage Brokers Pension & Profit Sharing Plans Retirement Planning Service
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview