BBB Business Review
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BBB Accredited Business since
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Nationwide offers insurance and financial services and products.
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A BBB Accredited Business since
BBB has determined that Nationwide meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Nationwide include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 359 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||270|
|Total Closed Complaints||359|
Additional Complaint Information
The scope of customer experience in this reports concerns the company's worldwide headquarters in Columbus, Ohio, and Nationwide regional offices and agent offices, and affiliated businesses throughout the United States.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||23|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio Insurance Department
50 W. Town St. Third Floor - Suite 300, Columbus OH 43215
Phone Number: (614) 644-2658
Type of Entity
Business ManagementMr. Steve Rasmussen, CEO Ms. Suzana Killilea, Contact Center Manager Mr. Robert A. Oakley, Exec. V.P. - CFO Mr. Mark Pizzi, President Ms. Jennifer B. Square, Director, Customer Relations, Office of Customer Advocacy (OCA) Mr. Mark R. Thresher, CFO Mr. Grady E. Williams Sr., VP, Chief Compliance Officer
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