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Business ProfileforGrange Enterprise Companies, including Grange and Integrity Insurance
At-a-glance
Customer Complaints
79 complaints closed in last 3 years
24 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Grange Enterprise Companies, including Grange Insurance and Integrity Insurance and their subsidiaries, offer auto, home and business insurance.
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 671 S High St, Columbus, OH 43206-1066
- BBB File Opened:
- 10/1/1963
- Years in Business:
- 89
- Business Started:
- 3/25/1935
- Business Incorporated:
- 3/28/1935
- Accredited Since:
- 7/21/1970
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Grange Enterprise
- Grange Insurance Company
- Trustgard Insurance Company
- Hours of Operation
Primary
- M:
- By Appt. Only
- T:
- By Appt. Only
- W:
- By Appt. Only
- Th:
- By Appt. Only
- F:
- By Appt. Only
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Ms. Linda Roubinek, EVP, Chief Strategy & Transformation Officer
- Mr. Tim Cunningham, EVP, Chief Information Officer
- Ms. Cheryl Lebens, President of Personal Lines
- Mr. John North, President of Commercial Lines
- Mr. John Ammendola, President & CEO
- Ms. Teresa Brown, EVP, Chief Financial Officer
- Ms. LaVawn Coleman, EVP, Chief Legal Officer
- Ms. Doreen DeLaney Crawley, EVP, Chief Operations Officer
- Ms. Beth Murphy, SVP, General Counsel & Assistant Secretary
- Mr. Scott Hauptman, SVP, Chief Claims Officer
- Ms. Jill Wagner Kelly, EVP, Chief Distribution Officer
- Contact Information
Principal
- Mr. John Ammendola, President & CEO
Customer Contact
- Ms. Kessa Luten, Executive Legal Assistant
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
79 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I would like to file a formal complaint against Grange Insurance.
We filed a claim on 06-25-2023 for a total loss when a tree fell on our garage and totally destroyed it and the contents inside. They have changed our contact person to **** ***** and we have sent the information that he had requested but have not heard back from him despite attempting to contact him many times.
It’s been 8 months and the claim hasn’t been fully settled and we are not getting any response. We have sent in receipts for items that haven’t been paid, receipts for items for cost replacements, they depreciated the items a ridiculous amount and we are getting no response at all.
Are they hoping we just give up and take a huge loss? We’ve always paid our premium on time and are so disappointed that they have not resolved our claim or are even attempting to in a timely manner.
My best advice is to not purchase Grange Insurance.
Customer Reviews
350 Customer Reviews
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Most Recent Customer Review
James R
04/11/2024
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