BBB Business Review
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BBB Accredited Business since
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This company offers property & casualty insurance.
The scope of this report issued by BBB serving Central Ohio concerns the company's corporate headquarters in Columbus, OH and its company-owned regional, branch and claims service offices.
State Auto offers insurance in 33 states through approximately 3,400 independent agents / agencies, and separate BBB Business Reviews on independent agents / agencies are available at http://www.bbb.org/
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A BBB Accredited Business since
BBB has determined that State Auto Insurance Companies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for State Auto Insurance Companies include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 53 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||47|
|Total Closed Complaints||53|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio Insurance Department
50 W. Town St. Third Floor - Suite 300, Columbus OH 43215
Phone Number: (614) 644-2658
Type of Entity
Business ManagementMr. Robert P. Restrepo Jr., Chairman, President and CEO Mr. Kyle Anderson, Asst VP Dir Corporate Communications Mr. Steven E. English, VP and CFO Mr. Clyde H. Fitch, Senior VP and Chief Sales Officer Lori M. Siegworth, VP, Chief Strategy & Organization Effectiveness Mr. James A. Yano, VP, Secretary and General Counsel
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