BBB Business Review

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BBB Accredited Business since

Great West Life & Annuity Insurance Company

Additional Locations

Phone: (614) 886-1862

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Great-West Financial is a provider of employer-sponsored retirement savings products and services for public, corporate and nonprofit employers, as well as private-label recordkeeping and administrative services for other providers of defined contribution plans, as well as individual life insurance and annuity products and business-owned life insurance and executive benefits products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Great West Life & Annuity Insurance Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Great West Life & Annuity Insurance Company include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Great West Life & Annuity Insurance Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: April 14, 1989 Business started: 01/01/1907 Business started locally: 01/01/1907
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Insurance
50 W. Town St. Third Floor - Suite 300, Columbus OH 43215
Phone Number: (614) 644-2658

Type of Entity


Business Management
Mr. Mitchell Thomas Grenfell Graye, President & CEO Ms. Lisa R. Roberts, Sr. Risk Management Specialist, Corporate HQ Mr. M. A. Sawicki Tonya Stahl, Manager Mr. Jeffrey Baumgartner, Local Manager - Dublin Mr. Seguard Mark Corbett, Executive Vice President & C.I.O Mr. Matthew Dunham, Local Manager - Clintonville Ms. Deb Muhlhauser, VP Internal Audit Ms. Carol A. Schmitz, Lead Paralegal Mr. James Hengry Van Hamelen, Senior Vice President & Controller
Contact Information
Principal: Mr. Mitchell Thomas Grenfell Graye, President & CEO
Principal: Ms. Lisa R. Roberts, Sr. Risk Management Specialist, Corporate HQ
Principal: Mr. M. A. Sawicki
Principal: Tonya Stahl, Manager
Business Category

Insurance Companies Insurance - Health Insurance - Life Pension & Profit Sharing Plans

Alternate Business Names
Great West Great West Financial Great West Life Great West Life Assurance Great West Life Insurance Company Great-West Life Assurance Co.
Business Management

The scope of this report concerns the company's offices in Central OH.

Great-West Life & Annuity Insurance Company is an indirect, wholly owned subsidiary of Great-West Lifeco Inc. and  a member of the Power Financial Corporation Group of Companies.

Great-West Life & Annuity Insurance Company is headquartered in Greenwood, Colorado, and operates regional offices throughout the United States.

Customer Review Rating plus BBB Rating Summary

Great West Life & Annuity Insurance Company has received 3.68 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.