Find us on Google+

BBB Business Review

Text Sizesmall medium large

Click for BBB Rating on American Commerce Insurance Company (MAPFRE Insurance family of Companies)

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The MAPFRE USA family of Companies is headquartered in Webster, Massachusetts and offers property and casualty insurance in 19 states across the United States through a network of more than 4,200 independent agents and brokers, and includes American Commerce Insurance Company, in Columbus, OH.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Commerce Insurance Company (MAPFRE Insurance family of Companies) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for American Commerce Insurance Company (MAPFRE Insurance family of Companies). BBB of Central New England has the full report as that BBB handles all complaints for American Commerce Insurance Company (MAPFRE Insurance family of Companies).

Additional Information

BBB file opened: January 01, 1964 Business started: 03/19/1947 Business started locally: 03/19/1947 Business incorporated 01/01/1946 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Insurance
50 W. Town St. Third Floor - Suite 300, Columbus OH 43215
Phone Number: (614) 644-2658

Type of Entity


Business Management
Mr. Jeffrey Alexander, Senior VP Ms. Juli A Gardner, Personal Lines Underwriter Supervisor Mr. Brian Hobson , Senior Manager, Claim Audit Ms. Betty Murdock, Sr. Counsel & Complaints Contact Mr. Pieter Sluis, Personal Lines Underwriting Sr. Manager
Contact Information
Principal: Mr. Jeffrey Alexander, Senior VP
Customer Contact: Mr. Brian Hobson , Senior Manager, Claim Audit
Business Category

Insurance - Auto Insurance - Homeowners Insurance - Life Insurance Services Insurance Services - Commercial Insurance Companies

Alternate Business Names
MAPFRE Insurance family of Companies (American Commerce Insurance Company)
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.