Business ProfileforMitchell Insurance Agency, Inc.

Initial complaint -

Jan 2022 my basement flooded d/t sub pump malfunction - was told not covered d/t I declined sewer coverage on my policy. I told them it was never explained to me that even though I live in the country I still have to have sewer coverage in order to cover my sub-pump (I thought b/c I dont have a sewer that sewer coverage was irrelevant.. never was it explained to me what it was or that I needed it since I have a sub pump).

I s/w staff both at the Mitchell agency and at ****** Ins and was told no way to cover would have to pay out of pocket (which I did). I s/w several people (again at both places) regarding adding whatever I needed to to add sewer coverage. I was quoted a price and told them OK to add to my plan.

5/4/22 my basement flooded again d/t electric being out (high winds. over 900 customers were affected) x 1 and 1/2 days (I even have a battery back up and it ran down d/t electric was out).

I called Mitchell Ins Co as soon as I was aware. ***** ******** called me back and again told me that I was not covered. First he said that I never gave them proof last issue was taken care of. I told them ******* had info from ****** *****. He asked that I provide him with copy of plumbing fix I did. then he said that still not covered d/t he has no record of them adding sewer back up and his staff and staff at ****** state that it was never discussed (again I discussed with multiple people about i adding sewer covg) and unless I had something in writing nothing can be done.

I told him that if I needed something in writing they should have sent me something and I thought that they had, however he said no there is no record of it. I told him as a customer I thought they took care of it and no one ever followed up with me regarding so how was I to know that it was never added as per the discussions I had and agreement to add it (whomever , said it wouldnt be that much I think 10-15.00 more and I told them that was fine.").

Sincerely, **** *****