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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Les D. Morgan Agency Inc.- American Family Insurance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Les D. Morgan Agency Inc.- American Family Insurance include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Customer experience in this BBB Business Review concerns marketplace activity involving this particular independent agent.

 

BBBs issue separate business reviews on American Family Insurance independent agents, and process and include in those business reviews complaints involving customer service matters concerning the specific independent agency. BBB Business reviews on other independent agents are available by searching at http://centralohio.bbb.org/        or http://www.bbb.org/     

 

BBB Wisconsin issues a separate business on the corporate headquarters of American Family Insurance, and processes and includes in that headquarters business review complaints involving other matters. This BBB Business Review is available at http://www.bbb.org/wisconsin/business-reviews/insurance-companies/american-family-insurance-in-madison-wi-5002017      

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Les D. Morgan Agency Inc.- American Family Insurance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 2011 Business started: 04/13/1996 Business started locally: 04/13/1996 Business incorporated 09/25/2005 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Commerce
77 S High St Fl 23, Columbus OH 43215
http://www.com.ohio.gov
Phone Number: (614) 466-3636

Ohio Department of Insurance
50 W. Town St. Third Floor - Suite 300, Columbus OH 43215
http://www.insurance.ohio.gov
Phone Number: (614) 644-2658

Type of Entity

Corporation

Business Management
Mr. Les Morgan, President
Contact Information
Principal: Mr. Les Morgan, President
Business Category

Insurance Agency Insurance - Auto Insurance - Health Insurance - Homeowners Insurance - Life Insurance - Rental Insurance Services

Alternate Business Names
American Family Insurance - Les D. Morgan Agency
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.