BBB Business Review

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This business is not BBB accredited.


545 Metro Pl S Ste 100, Dublin, OH 43017

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Tech-Ball include:

  • Failure to respond to 8 complaint(s) filed against business

Factors that raised the rating for Tech-Ball include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 8

Additional Complaint Information

BBB opened it's file on Tech-Ball on June 4, 2013. As of August 27, 2103, their website:, is down.    

On August 27, 2013, BBB contacted Beats Customer Support who advised our office Tech-Ball is "not authorized to sell beats headphones". Consumers who wish to contact Beats with questions about Beats merchandise may send an email to, or call their offices at 1-800-442-4000 Monday-Sunday 6:00-7:00 pm PST.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Tech-Ball
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 04, 2013
Contact Information
Customer Contact: Customer Service
Business Category

Home Electronics Online Retailer

Refund and Exchange Policy
Consumers are advised to file a dispute with their credit card or PayPal if eight weeks have gone by and the merchandise has not been received. 

According to the Ohio Consumer Sales Practices Act, "it shall be a deceptive act or practice to accept money from a consumer for goods ordered and then permit eight weeks to elapse without: making shipment or delivery of the goods, making a full refund, advising the consumer of the duration of an extended delay and offering to send the consumer a refund within two weeks if the consumer requests it or furnishing similar goods of equal or greater value as a good faith substitute if the consumer agrees." OCSPA 109:4-3-09 

If you paid through PayPal for merchandise which you have not received, you may wish to file a dispute with BBB against PayPal at Please use the following address information: PayPal, 2211 N First St, San Jose, CA 95131-2021.

BBB encourages you to get a statement in writing from the company as to when you can reasonably expect to receive your order, prior to placing an order. 
Additional Information

One of the addresses Tech Ball is using, 545 Metro Place South, One Metro Place, Suite 100, Dublin, Ohio, 43017 is that of The Metro Place business center whics is owned and operated by Regus. This is a company that offers virtual offices and mail forwarding and receiving services.  

The other address Tech-Ball is using, is a Pak Mail located at 19 N Detroit St, Kenton, OH, 43326, a mail receiving and forwarding service. BBB urges consumers to think twice before doing business with a company whose physical location is unknown.  

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.