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This Business is not BBB accredited

Tech-Ball

545 Metro Pl S Ste 100, Dublin, OH 43017

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Tech-Ball include:

  • BBB does not have sufficient information to determine how long this business has been operating
  • 8 complaints filed against business
  • Failure to respond to 8 complaints filed against business
  • 1 serious complaint filed against business
  • BBB does not have sufficient background information on this business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 8

Additional Complaint Information

BBB opened it's file on Tech-Ball on June 4, 2013. As of August 27, 2103, their website: http://tech-ball.com/?nr=0, is down.    

On August 27, 2013, BBB contacted Beats Customer Support who advised our office Tech-Ball is "not authorized to sell beats headphones". Consumers who wish to contact Beats with questions about Beats merchandise may send an email to customersupport@beatsbydre.com, or call their offices at 1-800-442-4000 Monday-Sunday 6:00-7:00 pm PST.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Tech-Ball
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 04, 2013
Contact Information
Customer Contact: Customer Service
Business Category

Home Electronics Online Retailer

Refund and Exchange Policy
Consumers are advised to file a dispute with their credit card or PayPal if eight weeks have gone by and the merchandise has not been received. 

According to the Ohio Consumer Sales Practices Act, "it shall be a deceptive act or practice to accept money from a consumer for goods ordered and then permit eight weeks to elapse without: making shipment or delivery of the goods, making a full refund, advising the consumer of the duration of an extended delay and offering to send the consumer a refund within two weeks if the consumer requests it or furnishing similar goods of equal or greater value as a good faith substitute if the consumer agrees." OCSPA 109:4-3-09 

If you paid through PayPal for merchandise which you have not received, you may wish to file a dispute with BBB against PayPal at www.bbb.org. Please use the following address information: PayPal, 2211 N First St, San Jose, CA 95131-2021.

BBB encourages you to get a statement in writing from the company as to when you can reasonably expect to receive your order, prior to placing an order. 
Additional Information

One of the addresses Tech Ball is using, 545 Metro Place South, One Metro Place, Suite 100, Dublin, Ohio, 43017 is that of The Metro Place business center whics is owned and operated by Regus. This is a company that offers virtual offices and mail forwarding and receiving services.  

The other address Tech-Ball is using, is a Pak Mail located at 19 N Detroit St, Kenton, OH, 43326, a mail receiving and forwarding service. BBB urges consumers to think twice before doing business with a company whose physical location is unknown.  

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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