BBB Business Review

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This Business is not BBB accredited

Heating and Cooling Services, LLC

Phone: (800) 247-9055 Fax: (614) 328-9744 PO Box 176, Galloway, OH 43119 http://www.heatingandcoolingservices.net


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Heating and Cooling Services, LLC include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Heating and Cooling Services, LLC include:

  • Length of time business has been operating
  • Response to 17 complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Heating and Cooling Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 13
Total Customer Reviews 15

Additional Information

BBB file opened: February 20, 2009 Business started: 01/01/2009 in OH Business started locally: 01/01/2009 Business incorporated: 01/01/2009 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board - The Ohio Construction Industry Licensing Board (OCILB) licenses Commercial Contractors for the following trades: Electrical, HVAC, Hydronics, Plumbing, and Refrigeration.
6606 Tussing Rd, PO Box 4009, Reynoldsburg OH 43068
https://elicense4-secure.com.ohio.gov/Lookup/LicenseLookup.aspx
Phone Number: (614) 644-3493
dic.ocilb@com.stae.oh.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Edward Dunigan, Contact
Contact Information
Principal: Mr. Brian Edward Dunigan, Contact
Business Category

Heating & Air Conditioning Air Conditioning Repair Air Conditioning Contractors & Systems Heat Pumps Heating Contractors

Alternate Business Names
Heating & Cooling Services
Business Management

The principal of this business, Brian Dunigan, is also the principal of AirMasters Heating & Cooling upon which BBB maintains a separate Business Review at this link: http://www.bbb.org/centralohio/business-reviews/heating-contractors/airmasters-heating-cooling-in-galloway-oh-12006984?bluerefx=1


Customer Review Rating plus BBB Rating Summary

Heating and Cooling Services, LLC has received 3.61 out of 5 stars based on 15 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.