Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

CARE Heating & Cooling, Inc.

Phone: (614) 841-1555 Fax: (614) 841-1560 View Additional Phone Numbers 5750 Chandler Ct, Westerville, OH 43082 http://www.careheatingcooling.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company specializes in the service and replacement of furnaces, air conditioners and heat pumps.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that CARE Heating & Cooling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for CARE Heating & Cooling, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

51 Customer Reviews on CARE Heating & Cooling, Inc.
Customer Experience Total Customer Reviews
Positive Experience 48
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 51

Additional Information

BBB file opened: March 02, 1995 Business started: 10/01/1994 in OH Business incorporated 10/20/1994 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board - The Ohio Construction Industry Licensing Board (OCILB) licenses Commercial Contractors for the following trades: Electrical, HVAC, Hydronics, Plumbing, and Refrigeration.
6606 Tussing Rd, PO Box 4009, Reynoldsburg OH 43068
https://elicense4-secure.com.ohio.gov/Lookup/LicenseLookup.aspx
Phone Number: (614) 644-3493
dic.ocilb@com.stae.oh.us

Type of Entity

Corporation

Business Management
Mr. Michael J. Wiens, President Mr. Dennis R Sullivan, Vice President Mr. Ryan Wiens
Contact Information
Customer Contact: Mr. Dennis R Sullivan, Vice President
Principal: Mr. Michael J. Wiens, President
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Heating & Air Conditioning - Filters Air Quality Service Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Heat Pumps Heating Contractors


Customer Review Rating plus BBB Rating Summary

CARE Heating & Cooling, Inc. has received 4.94 out of 5 stars based on 51 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.