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BBB Accredited Business since

Luebbe Hearing Services, Inc.

Additional Locations

Phone: (614) 431-1010 Fax: (614) 847-0015 View Additional Phone Numbers 5074 N High St, Columbus, OH 43214

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This company provides diagnostic audiological testing and hearing aid care through doctors of audiology, clinical audiologists and hearing instrument specialists and specializes in the evaluation, preservation, and protection of hearing. The company sells, services, repairs and provides maintenance programs for digital and analog hearing aids and hearing aid devices. The company also provides hearing and hearing aid care in numerous retirement and assisted living communities.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Luebbe Hearing Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Luebbe Hearing Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Luebbe Hearing Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1953 Business started: 01/01/1947 in OH Business incorporated 03/04/1982 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Board of Speech-Language Pathology and Audiology
77 South High Street | 16th Floor, Columbus OH 43215
Phone Number: (614) 466-3145

Type of Entity


Business Management
Dr. Mary Lou Luebbe-Gearhart, Owner Ms. Barbara Conley, Practice Manager
Contact Information
Customer Contact: Ms. Barbara Conley, Practice Manager
Principal: Dr. Mary Lou Luebbe-Gearhart, Owner
Business Category

Hearing Aids & Assistive Devices Audiologists

Products & Services

Luebbe Hearing Services, Inc. sells the following brand(s): Most Major Brands

Luebbe Hearing Services, Inc. offers the following product(s): a. Audiology and Hearing Health Care Evaluations and Consultations, b. Video Otoscopic Ear Exams (to see inside your own ear), c. Gentle Ear Wax (Cerumen) Removal, d. Tinnitus (Ringing in the Ear) Evaluations, e. Cochlear Implant Candidacy Testing and Programming, f. Dizziness, Vertigo, Balance and Fall Prevention Solutions, g. Aural Rehabilitation and Training Programs, h. State-of-the-Art Digital Discreet Hearing Aids and Custom Ear Molds, i. Bluetooth and FM Technology, Remotes, Streaming Devices, and Smartphone Capabilities, j. Hearing Aid Repair for Most Models (Factory and In Offices), k. Hearing Aid Cleaning and Maintenance Accessories and Batteries, l. Custom Molded Hearing Protection for Work, Sports/Recreation, Hunting, Music, Swimming and Sleep, m. Musician Plugs and Personal In-Ear Monitors, n. Assistive Listening Devices, Telephone, and TV Amplifiers, o. Loop Systems for Worship, Theaters, Auditoriums and Schools, p. Employee and Industrial Hearing Conservation Programs, q. Long Term Care, Retirement Center and In-Home Services, r. Expert Public Speakers

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Other times by special appointment
Method(s) of Payment
Cash, Check, MasterCard, Visa, Discover, CareCredit (0% interest on 12-month financing plans and other financing terms available), Health Savings Accounts, Bureau of Workers' Compensation, and most major insurance companies accepted.
Refund and Exchange Policy
Generous 75-day hearing aid trial assures patient and family satisfaction
Service Area
Offices located in Central Ohio: Columbus, Circleville, and Canal Winchester
Alternate Business Names
Circleville Luebbe Hearing Center Luebbe - Canal Winchester Hearing Luebbe Hearing Aid Centers, Inc.
Additional Information

In the case of healthcare providers, BBB cannot report and pursue complaints concerning the underlying competency of medical services, care and procedures. BBB can report and pursue general customer service and billing disputes that do not involve underlying competency issues. It has long been our BBB policy to refer inquiries and complaints about the underlying competency of medical services, care and procedures to the State Medical Board of Ohio, which may be contacted at 614-466-3934 or , or the Columbus Medical Association, which may be contacted at 614-240-7410 or .

Industry Tips
Hearing Aid - Questions Before You Buy - BBB Tips
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.