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BBB Accredited Business since

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Description

This company provides diagnostic audiological testing and hearing aid care through doctors of audiology, clinical audiologists and hearing instrument specialists and specializes in the evaluation, preservation, and protection of hearing. The company sells, services, repairs and provides maintenance programs for digital and analog hearing aids and hearing aid devices. The company also provides hearing and hearing aid care in numerous retirement and assisted living communities.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Luebbe Hearing Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Luebbe Hearing Services, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Luebbe Hearing Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: January 01, 1953 Business started: 01/01/1947 Business started locally: 01/01/1947 Business incorporated: 03/04/1982 in OH
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Board of Speech-Language Pathology and Audiology
77 South High Street | 16th Floor, Columbus OH 43215
http://slpaud.ohio.gov/
Phone Number: (614) 466-3145
board@slpaud.state.oh.us

Type of Entity

Corporation

Business Management
Dr. Mary Lou Luebbe-Gearhart, Owner Ms. Barbara Conley, Practice Manager Ms. Kristy M. Gugle, Accounting Manager
Contact Information
Customer Contact: Ms. Barbara Conley, Practice Manager
Principal: Dr. Mary Lou Luebbe-Gearhart, Owner
Business Category

Hearing Aids & Assistive Devices Audiologists

Alternate Business Names
Circleville Luebbe Hearing Center Luebbe Hearing Aid Centers, Inc.
Additional Information

In the case of healthcare providers, BBB cannot report and pursue complaints concerning the underlying competency of medical services, care and procedures. BBB can report and pursue general customer service and billing disputes that do not involve underlying competency issues. It has long been our BBB policy to refer inquiries and complaints about the underlying competency of medical services, care and procedures to the State Medical Board of Ohio, which may be contacted at 614-466-3934 or www.med.ohio.gov , or the Columbus Medical Association, which may be contacted at 614-240-7410 or www.cma-ohio.org .

Industry Tips
Hearing Aid - Questions Before You Buy - BBB Tips
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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