BBB Business Review
This Business is not BBB accredited
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Private fitness studio programs. 6-Week Makeover. 6-Week Bootcamp. VIP Training. Speedloss Diets Supplements. Protein Shakes. Protein Power Bread. Sauna Gear.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for 2 Day Jump Start Speed Loss include:
- 19 complaints filed against business
- Failure to respond to 7 complaints filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||19|
Additional Complaint Information
This company has a pattern of complaint. Specifically, complaints concern non-delivery of pre-paid merchandise, non-receipt of refunds, and the inability to reach the company to resolve complaints directly.
On November 17, 2014, BBB emailed Vertex Body Sciences, Inc. requesting their immediate attention in resolving the unanswered and unresolved complaints, as well as eliminating the pattern of complaint.
On November 17, 2014, Vertex Body Sciences, Inc replied stating:
“If a customer did not receive an order – we have used several different warehouses to help with large order fulfillment and if any orders come back to the warehouse as
Undeliverable, damaged or address insufficient the customer will not receive their package and the first time we are hearing about the issue may be from them emailing us
And we are working to fix this technology issue of updating our system for all returns or address issues.
Pls have them direct all emails that are to be expedited to me directly at Melinda@vertexbsi.com And I will handle their order from our corp. offices. We cannot offer any refunds for orders purchased thru deal-sites – but we can fulfill their order and make sure they get the item they purchased.”
BBB will monitor this company’s efforts, and this aspect of the Business Review will be updated once additional information becomes available.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Todd Williams, Founder/CEO Ms. Melinda Inks, Vice President
Health & Diet Products - Retail Exercise & Physical Fitness Programs
Alternate Business NamesBody by Todd Studio Cambridge Health Solutions Speedloss Vertex Body Sciences, Inc.
STUDIO POLICY By appointment only Members-only studio 24-hour cancellation policy applies to ALL programs
Body By Todd is a private fitness studio