BBB Business Review
This Business is not BBB accredited
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This company offers online purchase of airsoft, airsoft accessories, tactical gear, optics, gun mounts, face protection, airsoft bbs, and more
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Air Rattle include:
- 69 complaints filed against business
- 4 complaints filed against business that were not resolved
Factors that raised the rating for Air Rattle include:
- Length of time business has been operating.
- Response to 69 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||47|
|Total Closed Complaints||69|
Additional Complaint Information
On March 23, 2011, the company contacted BBB with the request that consumers should contact their customer service department at 740-625-0001 regarding any problems, complaints or concerns with Airrattle, LLC.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMr. Aaron Morgan, Owner
Guns - Air, BB and Pellet Sporting Goods - Retail Internet Shopping
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
Method(s) of PaymentVisa, MasterCard, Discover, Debit Card, PayPal
Refund and Exchange PolicyAir Rattle encourages consumers to read and understand their return policy which is reprinted below and posted on their website at this link:
We provide 14 Day coverage of your item against any and all manufacture defects for items that do not come with a manufacturer’s warranty. The 14 Day coverage starts when the tracking number shows the order has been delivered. Buyers must email us within 14 Days to be eligible for an item to be returned with an RMA number. Items can only be returned if all items it originally came with are returned as well.
Your item will be returned for repair, an exchange of a new one if repair is not feasible, or store credit will be issued if our valued customer does not want a new replacement. In the event a new replacement is not available then store credit will be issued. Shipping of the returned item is to be provided by the buyer. If your item is found returned for misuse the item will be held for 2 weeks so buyer can pay for return shipping. If buyer does not pay for return shipping within 2 weeks the item in question will be disposed of. Airrattle Inc. is not responsible for returned items being lost in the mail. We suggest you have a valid form of tracking and hold on to it until your case is closed.
If a buyer orders the wrong product and wishes to return this product in brand new unopened condition he or she may do so within 48 hours of receipt. Once the item/items are found returned correctly you will be eligible for a refund minus the shipping fee and a 25% restocking fee.Shipping charges are non-refundable.Items with manufacturer warranties will need to be returned to them for repair/replacement and not to us. If you cannot locate the warranty contact information in the box please email us and we will provide it for you.Any battery or charger included with an item is not covered by our return policy.
It is highly recommended to purchase a smart charger to prevent battery overcharging and possibility of damages that can result from an overcharged battery.Free promotional items where FREE, so they do not qualify for returns or replacement.If the package is refused the buyer will be responsible for the 25% restocking fee and initial shipping cost.
All “Boneyard” Items are sold As-Is without warranty or return.
Warranty Information: Warranties do not cover accidental misuse or abuse!Many of our items carry manufacturer warranties that provide coverage anywhere from 30 days to 1 year against manufacture defects and are honored thru them only! A warranty from the manufacture will be returned to them not Airrattle Inc. Please contact us and we will be more than happy to help you with your return to them in any way we can. We cannot control the outcome of their decision; we are not liable for the return if denied by the manufacture (they are more than fair). Buyer will be required to pay shipping cost for factory warranties both ways as stated in their fine print.
Non-Returnable Items: Consumables (BBs, Gas, CO2, Batteries, Etc.).Item taken apart or modified and any way. Unreasonable use or mishandling.Failed proper care, handling, lubricants, and/or maintenance (including fuse replacement, overcharging your battery and/or motor height adjustment). Usage outside of or not pertaining to instructions from the owner's manual. Covered up or modified orange tip Foreign matter to inner or outer components. Use of low quality BB's or reuse of BB's. (BB’s purchased at a supermarket/sporting goods store will fall in this category).Item has been in or has water, rusted, corroded, painted, humid areas, or altered. Airrattle Inc. reserves the right to determine what is defined as unreasonable or excessive wear and tear or use with products.
Alternate Business NamesAirRattle Inc. airrattle.com
The owner of Airrattle, LLC, Aaron Morgan is also owner of Titan Wholesale. BBB maintains a separate report on Titan Wholesale.