Text Sizesmallmediumlarge

This Business is not BBB accredited

Air Rattle

Phone: (740) 625-0001 Fax: (740) 625-5801 3643 Dill Rd, Centerburg, OH 43011 https://www.airrattle.com/default.asp View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers online purchase of airsoft, airsoft accessories, tactical gear, optics, gun mounts, face protection, airsoft bbs, and more


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Air Rattle include:

  • 54 complaint(s) filed against business
  • 4 complaint(s) filed against business that were not resolved

Factors that raised the rating for Air Rattle include:

  • Length of time business has been operating
  • Response to 54 complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

54 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 13
Guarantee/Warranty Issues 4
Problems with Product/Service 32
Total Closed Complaints 54

Additional Complaint Information

On March 23, 2011, the company contacted BBB with the request that consumers should contact their customer service department at 740-625-0001 regarding any problems, complaints or concerns with Airrattle, LLC.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Air Rattle
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 7

Additional Information

BBB file opened: April 02, 2008 Business started: 01/01/2004 in OH Business started locally: 01/01/2004 Business incorporated: 03/27/2012 in OH
Type of Entity

Corporation

Business Management
Mr. Aaron Morgan, Owner
Contact Information
Principal: Mr. Aaron Morgan, Owner
Business Category

Guns - Air, BB and Pellet Sporting Goods - Retail Internet Shopping

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
Su: Closed
H: Closed
Method(s) of Payment
Visa, MasterCard, Discover, Debit Card, PayPal
Refund and Exchange Policy
Air Rattle encourages consumers to read and understand their return policy which is reprinted below and posted on their website at this link:
http://www.airrattle.com/Policies-and-Returns-s/3.htm

We provide 14 Day coverage of your item against any and all manufacture defects for items that do not come with a manufacturer’s warranty. The 14 Day coverage starts when the tracking number shows the order has been delivered. Buyers must email us within 14 Days to be eligible for an item to be returned with an RMA number. Items can only be returned if all items it originally came with are returned as well.

Your item will be returned for repair, an exchange of a new one if repair is not feasible, or store credit will be issued if our valued customer does not want a new replacement. In the event a new replacement is not available then store credit will be issued. Shipping of the returned item is to be provided by the buyer. If your item is found returned for misuse the item will be held for 2 weeks so buyer can pay for return shipping. If buyer does not pay for return shipping within 2 weeks the item in question will be disposed of. Airrattle Inc. is not responsible for returned items being lost in the mail. We suggest you have a valid form of tracking and hold on to it until your case is closed.

If a buyer orders the wrong product and wishes to return this product in brand new unopened condition he or she may do so within 48 hours of receipt. Once the item/items are found returned correctly you will be eligible for a refund minus the shipping fee and a 25% restocking fee.Shipping charges are non-refundable.Items with manufacturer warranties will need to be returned to them for repair/replacement and not to us. If you cannot locate the warranty contact information in the box please email us and we will provide it for you.Any battery or charger included with an item is not covered by our return policy.

It is highly recommended to purchase a smart charger to prevent battery overcharging and possibility of damages that can result from an overcharged battery.Free promotional items where FREE, so they do not qualify for returns or replacement.If the package is refused the buyer will be responsible for the 25% restocking fee and initial shipping cost.

All “Boneyard” Items are sold As-Is without warranty or return.

Warranty Information: Warranties do not cover accidental misuse or abuse!Many of our items carry manufacturer warranties that provide coverage anywhere from 30 days to 1 year against manufacture defects and are honored thru them only! A warranty from the manufacture will be returned to them not Airrattle Inc. Please contact us and we will be more than happy to help you with your return to them in any way we can. We cannot control the outcome of their decision; we are not liable for the return if denied by the manufacture (they are more than fair).  Buyer will be required to pay shipping cost for factory warranties both ways as stated in their fine print.       

Non-Returnable Items: Consumables (BBs, Gas, CO2, Batteries, Etc.).Item taken apart or modified and any way. Unreasonable use or mishandling.Failed proper care, handling, lubricants, and/or maintenance (including fuse replacement, overcharging your battery and/or motor height adjustment). Usage outside of or not pertaining to instructions from the owner's manual. Covered up or modified orange tip Foreign matter to inner or outer components. Use of low quality BB's or reuse of BB's. (BB’s purchased at a supermarket/sporting goods store will fall in this category).Item has been in or has water, rusted, corroded, painted, humid areas, or altered. Airrattle Inc. reserves the right to determine what is defined as unreasonable or excessive wear and tear or use with products.
Alternate Business Names
AirRattle Inc. airrattle.com
Business Management

The owner of Airrattle, LLC, Aaron Morgan is also owner of Titan Wholesale. BBB maintains a separate report on Titan Wholesale.


Customer Review Rating plus BBB Rating Summary

Air Rattle has received 1.65 out of 5 stars based on 7 Customer Reviews and a BBB Rating of D.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.