BBB Business Review
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BBB Accredited Business since
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Window and Door Glass Replacement, Shower and Tub Enclosures, Glass Mirrors and Tabletops, Patio Tables, Commercial Storefronts and Doors, All Auto Glass Repair and Replacement
A BBB Accredited Business since
BBB has determined that Glass Doctor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Glass Doctor include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Corporation Glass Doctor is a Franchise business of Franchisor The Dwyer Group dba The Glass Doctor
Business ManagementMr. Matt Kelly, Owner/Manager Ms. Jennifer Gardner, Marketing Manager
Glass - Plate and Window Glass - Repair Auto Repair - Windshield, Glass Shops Glass, Mirror & Screen Companies Glass Board - Up Service Glaziers Table Tops Mirrors Shower Doors & Enclosures
Products & Services
Glass Doctor sells the following brand(s): Basco, ClearChoice, Western Reflections
Method(s) of PaymentVisa, MasterCard, Discover, American Express, checks and cash
Refund and Exchange PolicyAll products and workmanship guaranteed. Warrantees vary based on product.
Auto Glass carries a lifetime nationwide warranty against leaks and whistles and a 12 month breakage guarantee, even for road hazard damage.
Alternate Business NamesService Convenience Inc.
In December 2012 Matt Kelley purchase the assets but not the liabilities of the Glass Doctor location(s) in Central OH previously operated by Timothy Billman.
BBB maintains a separate business review on the prior ownership at http://www.bbb.org/centralohio/business-reviews/auto-repair-windshield-glass-shops/glass-doctor-of-columbus-under-the-ownership-of-timothy-billman-out-of-business-in-reynoldsburg-oh-37002424?bluerefx=1
Mr. Kelley also owns and operates Glass Doctor location(s) in the Cleveland area and BBB maintains a separate business review which is available at http://www.bbb.org/cleveland/business-reviews/auto-repair-windshield-glass-shops/glass-doctor-in-cleveland-oh-18000741
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. These agencies may include:Ohio Board of Motor Vehicle Collision Repair Registration37 West Broad St., Suite 880, Columbus OH 43215 http://www.collisionboard.ohio.govPhone Number:
(614) 995-0714Fax Number: 614-995-0717 firstname.lastname@example.org