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Window and Door Glass Replacement, Shower and Tub Enclosures, Glass Mirrors and Tabletops, Patio Tables, Commercial Storefronts and Doors, All Auto Glass Repair and Replacement

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Glass Doctor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Glass Doctor include:

  • 14 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 14 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 9
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Glass Doctor
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: March 15, 2013 Business started: 01/01/1967 in OH Business started locally: 12/01/2012 Business incorporated 03/12/1990 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Board of Motor Vehicle Collision Repair
Vern Riffe Tower 77 South High Street 19th Floor, Rm. 1932, Columbus OH 43215
Phone Number: (614)995-0714

Type of Entity

Corporation Principal The Dwyer Group dba The Glass Doctor

Business Management
Mr. Matt Kelly, Owner/Manager Ms. Jennifer Gardner, Marketing Manager
Contact Information
Principal: Mr. Matt Kelly, Owner/Manager
Business Category

Glass - Plate and Window Glass - Repair Auto Repair - Windshield, Glass Shops Glass, Mirror & Screen Companies Glass Board - Up Service Glaziers Table Tops Mirrors Shower Doors & Enclosures

Products & Services

Glass Doctor sells the following brand(s): Basco, ClearChoice, Western Reflections

Method(s) of Payment
Visa, MasterCard, Discover, American Express, checks and cash
Refund and Exchange Policy
All products and workmanship guaranteed.  Warrantees vary based on product.
Auto Glass carries a lifetime nationwide warranty against leaks and whistles and a 12 month breakage guarantee, even for road hazard damage.
Alternate Business Names
Service Convenience Inc.
Business Management

In December 2012 Matt Kelley purchase the assets but not the liabilities of the Glass Doctor location(s) in Central OH previously operated by Timothy Billman.

BBB maintains a separate business review on the prior ownership at

Mr. Kelley also owns and operates Glass Doctor location(s) in the Cleveland area and BBB maintains a separate business review which is available at


This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. These agencies may include:Ohio Board of Motor Vehicle Collision Repair Registration37 West Broad St., Suite 880, Columbus OH 43215 http://www.collisionboard.ohio.govPhone Number:
(614) 995-0714Fax Number: 614-995-0717

Customer Review Rating plus BBB Rating Summary

Glass Doctor has received 3.39 out of 5 stars based on 7 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.