This business is not BBB accredited.

Conrads College Gifts, Inc.

Additional Locations

Phone: (614) 297-0497 Fax: (614) 421-2329 View Additional Phone Numbers 316 W Lane Ave, Columbus, OH 43201 http://www.conrads.com


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Description

This company offers retail, catalog and mail order items specializing in Ohio State University merchandise and collegiate items.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Conrads College Gifts, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Conrads College Gifts, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 22, 1993 Business started: 01/01/1970 Business started locally: 01/01/1970
Type of Entity

Corporation

Business Management
Mr. Rob Cohen, VP Mr. Bennett Cohen, VP Ms. Violet Cohen, President/Owner
Contact Information
Principal: Mr. Rob Cohen, VP
Business Category

Gift Shops Mail Order & Catalog Shopping Souvenirs - Retail Sportswear - Retail Internet Shopping Sports Memorabilia General Merchandise - Retail


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    316 W Lane Ave

    Columbus, OH 43201 (614) 297-0497 (888) 443-8678

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 16070

    Columbus, OH 43216

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/13/2012 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an online order through Conrads College Gifts and paid with my credit card. I recieved a thank you prompt to my email address, with my order number attached, which was (*****). I requested the product be shipped to my work address and waited patiently for my products to arrive. The products never arrived. I called and was in contact with a man named ****** I inquiried about my order, and***** told me that the order was delivered. I told him that I never recieved the order. Scott told me that he would check into it and call me back.

I waited a week and ***** called and told me that Conrads was working with the Postal Service in figuring out what happened with my order. ***** told me that what would probably happen would be that Conrads would take care of me, and would probably send out a new order. I never received anything, and called three more times, at which one time I was told that the owner was on vacation and as soon as the owner returned ***** would talk with him on how to proceed, and would call me back. That was 4 1/2 weeks ago. I still have not heard from them. This problem has been going on since June 4th. I feel that I have been more than patient on this matter.

Desired Settlement: I would like to have the products at which I paid for, or to have my money refunded.

Business Response:

I just returned from vacation and my assistant told me about this problem. I instructed him to send a replacement order. I just called the customer and he received the replacement order and is happy.

July 26th, 2012