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BBB Business Review

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BBB Accredited Business since

Pioneer Overhead Garage Door Service

Additional Locations

View Additional Phone Numbers 87 Front St.  Building #3, Groveport, OH 43125

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Pioneer Overhead Garage Door Service offers garage door & opener repair, maintenance and new installations. They offer same day service and emergency service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pioneer Overhead Garage Door Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

48 Customer Reviews on Pioneer Overhead Garage Door Service
Customer Experience Total Customer Reviews
Positive Experience 48
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 48

Additional Information

BBB file opened: August 16, 2010 Business started: 08/01/2010 in OH Business started locally: 08/01/2010
Type of Entity

Sole Proprietorship

Business Management
Mr. Scott L. Seely, Owner Ms. Carrie Benadum, Account Manager
Contact Information
Customer Contact: Ms. Carrie Benadum, Account Manager
Principal: Mr. Scott L. Seely, Owner
Business Category

Garage Door Repair Door & Gate Operating Devices Doors Garage Doors & Openers

Products & Services

Pioneer Overhead Garage Door Service sells the following brand(s): Amarr, Clopay, Haas, LiftMaster, Service All Brands

Pioneer Overhead Garage Door Service offers the following product(s): Classic Steel Garage Doors, Garage Door Openers & Accessories, Wood Garage Doors

Hours of Operation
M: 8:30 AM - 5:00 AM
T: 8:30 AM - 5:00 AM
W: 8:30 AM - 5:00 AM
Th: 8:30 AM - 5:00 AM
F: 8:30 AM - 5:00 AM
S: Closed
Su: Closed
Technicians are available for 24 hour emergency service by calling (614)836-8110.
Method(s) of Payment
We accept all major credit cards, checks and cash.

Customer Review Rating plus BBB Rating Summary

Pioneer Overhead Garage Door Service has received 5 out of 5 stars based on 48 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.