Customer ReviewsforValue City Furniture, Inc.
431 Customer Reviews
- Date
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Review from Mary Ann B
1 star03/20/2024
In St Peters, MO WORST !!customer service I have ever experienced. Bout a Lift Chair, it is defective ( back leans to the right). REPAIR MAN SAY CAN NOT BE FIXED. Store manager would no deliver me a new chair and pick up defective on, be cause I picked up orginal Chair. I am 88 years old and my husband is older and needs the chair. It is not my fault the chair is defective, why should I have to pay for a new one to be delivered and old one taken away/ I amd very unhappy and would not reccommed this store to any one.Review from Charlotte B
5 stars03/18/2024
Tracy D. Was very help knowledgeable and she came out to my house to make sure my measurements was rightValue City Furniture, Inc. Response
03/19/2024
Thank you for sharing your feedback with us, we will ensure to communicate your feedback to our team. if you need any assistance in the future please email our email address is [email protected]Review from Kimberly A
1 star03/18/2024
West Mifflin, PA. Worst customer service I've ever experienced! Purchased $5,000 worth of living room furniture. They showed up for delivery missing my recliner. Never called or emailed to say it wasn't with the delivery. Technician's set it up wrong. When we reclined on the same day as delivery the wire was cut and the couch is now left in the incline position. We called the next day. No technicians available for 2 weeks. Manager was extremely rude and almost threatening. We called corporate. They were nicer and scheduled the appointment for 1 week after delivery. Recliner STILL in an upright position. They were supposed to come out tomorrow to fix it. Took off another day of work. I just received a phone call that they need to move the repair. I am so frustrated with the company and will NEVER buy from them again. Beware.Value City Furniture, Inc. Response
03/19/2024
Hi , we apologize if your experience with us was not up to your expectations. We value your feeback and would like to hear more about it. Please send us an email at ***********************************. Thank you.Review from Jayln T
1 star03/14/2024
DO NOT BUY FROM THIS COMPANY - had couch for 2 years and it had broken / cracked / fabric was torn & pilling. When reaching out about the 3 year warranty - they couldn’t help us and found every excuse to not give money back & blatantly ignored us. They would only communicate via email. By far the worst customer service I’ve ever worked with. Now we are stuck with a broken couch & I want to help everyone not make the same mistake as usValue City Furniture, Inc. Response
03/18/2024
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.Review from Chad A
1 star03/13/2024
Manager was a smart-alecky kid who got smug with me when I complained that my new couch was delivered defective. Tried to charge me a 15% restocking fee to exchange it since a technician was two weeks out for repairing. Couch is stuck in the recline position and is not very convenient to be stuck like that for two weeks. Salesman, Chuck H*****, was very pleasant and fun to work with and I wanted to purchase an entertainment center from him. Not sure I want to give a store, that has managers that treat their customers like stupid people, any more business. Called national customer service number, ***********, and they were able to wave the restock fee if, while waiting for repairs, the couch suffers an more damage. That is the way the manage should have handled it.Value City Furniture, Inc. Response
03/18/2024
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at [email protected]. Thank you.Review from Joanne L
1 star03/08/2024
Lousy about delivery schedule, almost never have what you buy from them in stock. They always change the delivery schedule without notifying the customer. I am fed up with them!!!Value City Furniture, Inc. Response
03/15/2024
Hello, thank you for taking the time to leave us feedback. We apologize for the delay in your order and would like to help you address the issue. Please send us an email at *********************************** with the phone number associated with your order. Thank you.Review from Jose R
1 star03/04/2024
I purchased for my adjustable bed from American Signature Furniture. The warranty department referred to, ********* ********* *******, has provided an abysmal service that borders on fraudulent misrepresentation. A technician was sent to inspect the bed on 2/14/24. The technician confirmed that the bed was indeed broken, and a part replacement was necessary. On 3/4/24 over 2 weeks since the inspection, ********* ********* ******* had not approved the technician's service request. I was informed that even after approval, it would take an additional 8 to 12 weeks for the parts to arrive. This level of delay is utterly unacceptable. I purchased the warranty to ensure prompt and reliable service in the event of a breakdown, yet I have been met with nothing but frustration and inconvenience. It feels like a betrayal of trust and a clear case of fraudulent practices. I urge American Signature Furniture to review its partnership with ********* ********* ******* and reconsider offering their warranty services to customers. I reached out to American Signature Furniture and spoke with Dominique, a corporate office supervisor. I expressed my concerns about the lengthy process involved in resolving my claim. Dominique informed me that this extended timeline is standard procedure and indicated that there is little flexibility in expediting the resolution. She offered no viable solutions or alternatives. As a result, I am left feeling extremely dissatisfied with the lack of assistance or effort to address the issue. The notion of waiting several weeks for technician approval followed by several months for a part to arrive is utterly unheard of. It is incomprehensible that from the time of my initial complaint to achieving a resolution, it could take almost six months before my bed is repaired. This level of delay is unreasonable and simply intolerable.Value City Furniture, Inc. Response
03/05/2024
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.Review from Carla W.
1 star02/29/2024
Worst customer service! They were days late delivering the electronic recliner to my office, then delivered the wrong one. It was very close to the same one, but cheaper than the one I bought. Once I realized, I called the guys who had barely left the parking lot and not only did they refuse to turn around and get it, they charged me the $200 delivery fee. They also informed me that the warranty was void because it was delivered to an office. The salesperson clearly was told multiple times that this was for a business. Since an electronic chair is no good without a warranty, I canceled the order, but they still did not refund the delivery fee.Value City Furniture, Inc. Response
03/08/2024
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ***********************************. Thank you.Review from Tiffany G
1 star02/29/2024
I have a sofa and mattress delivered on February 3, 2024. The (white) sofa was delivered with a stain on it and the mattress had 2 small holes under it. I contacted the manager of the store Cherice and advised her that I wanted to switch sofas. I then had to pay the difference on the sofa and a restocking fee and was told that my new sofa and mattress would be delivered on February 29, 2024. I got a call on February 28, 2024 stating that unfortunately my sofa and mattress cannot be delivered until March 11, 2024. Unacceptable!!!! You guys delivered damaged goods to my home and I am still waiting to have this situation made right. You guys also expect me to have damaged goods in my home for well over 30 days! I will never purchase from American signature again! Horrible service!Value City Furniture, Inc. Response
03/05/2024
We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at [email protected]?Review from Ana R
1 star02/27/2024
My recliner sofa broke and they refused to repair it or exchange it. Cheap furniture falls apart after 13 monthsValue City Furniture, Inc. Response
03/05/2024
Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at [email protected]. Thank you.
Customer Review Rating
Average of 431 Customer Reviews
Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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