Business ProfileforValue City Furniture, Inc.

Their customer service is ineffective. I understand that there are shipping delays, I am not complaining about the 3 times the delivery date was changed. However, when I contact customer service that is all they want to tell me and hope I understand. When I tell them that isn't my issue and they aren't listening to me, they tell my I am rude. The issue was they confirmed by text, email and phone the night before It was to be delivered. After making arrangements to be ready for the delivery they didn't show up. When I called they said it was changed to the next day, but no one contacted me. When they finally did delivery the next day, they were missing a piece of our sectional. When I called to tell them about it, they said they would only be able to find out the issue after the truck returned. They finally called me at 8:37 pm to set up a delivery of the missing piece...7-10 days later. The person I talked to at the store said they would call me back and have a service tech delivery it because he had a more flexible timetable. The store did not call me back, but a scheduling service. When I called today to complain, they said it would be 25 minute wait to talk to a supervisor and they would called me back. That was 10 am, at almost 7 pm they have not done some. They need to be better to their customers and have better communication with their different sectors as well as their customers.

We're sorry to hear that we fell short of providing you with the level of service that we aim for, and we would like to make things right. Could you please send us an email with your invoice and telephone number at ***********************************