BBB Business Review

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This business is not BBB accredited.

La Z Boy Furniture Galleries

Additional Locations

Phone: (614) 777-7700 Fax: (614) 771-0742 View Additional Phone Numbers 3687 Park Mill Run Dr, Hilliard, OH 43026 View Additional Web Addresses

Click for BBB Rating on La Z Boy Furniture Galleries

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This company offers retail sales of La-Z-Boy furniture and warranty service.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for La Z Boy Furniture Galleries. BBB of NW Ohio and SE Michigan has the full report as that BBB handles all complaints for La Z Boy Furniture Galleries.

Additional Information

BBB file opened: September 02, 1977 Business started: 05/01/1975 in OH Business started locally: 05/01/1975 Business incorporated 11/11/1974 in OH
Type of Entity


Business Management
Mr. Carey McCord, Regional Service Manager Mr. Mike Edwards, VP Operations Mr. Chuck Hausfeld, VP Sales Mr. Elliott Hilsinger, Chairman Mr. Walter Mcbeath, President
Contact Information
Principal: Mr. Carey McCord, Regional Service Manager
Business Category

Furniture - Retail Home Accessories Lamps & Lamp Shades - Retail

Refund and Exchange Policy
Exchange policy: Will exchange any item purchased from stock, for whatever reason, within seven days of receiving it.

Refund policy: No cash refunds. Checks will be mailed within 14 days. Bank credit cards will be processed immediately.
Alternate Business Names
LA-Z-Recliner Shops, Inc
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.