BBB Business Review

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This business is not BBB accredited.

American Freight, Inc.

Find a Location

Phone: (740) 363-2222 Fax: (740) 363-8127 View Additional Phone Numbers 680 Sunbury Rd, Delaware, OH 43015 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for American Freight, Inc. include:

  • 554 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for American Freight, Inc. include:

  • Length of time business has been operating
  • Response to 554 complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

554 complaints closed with BBB in last 3 years | 195 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 47
Billing/Collection Issues 6
Delivery Issues 138
Guarantee/Warranty Issues 39
Problems with Product/Service 324
Total Closed Complaints 554

Customer Reviews Summary Read customer reviews

60 Customer Reviews on American Freight, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 57
Total Customer Reviews 60

Additional Information

BBB file opened: August 11, 2003 Business started: 02/03/1994 in OH Business started locally: 02/03/1994 Business incorporated 03/01/1994 in OH
Business Management
Mr. Steven J. Belford, CEO/President Ms. Susan Beltram, Customer Relations Manager
Contact Information
Principal: Mr. Steven J. Belford, CEO/President
Principal: Ms. Susan Beltram, Customer Relations Manager
Business Category

Furniture - Retail Mattresses Liquidators Wholesalers & Distributors

Alternate Business Names
American Freight American Freight Furniture American Freight Furniture and Mattress American Freight Management Co. American Freight of Central Florida, Inc. American Freight of Florida, Inc. American Freight of Indiana, Inc. American Freight of Kentucky, Inc. American Freight of Michigan, Inc. American Freight of Ohio, Inc. American Freight of Pennsylvania, Inc. American Freight of South Florida, LLC American Freight of Southern Ohio American Freight of Southern Ohio, Inc. American Freight of Tallahassee, Inc. American Freight of Tennessee, Inc. American Freight of Western New York, Inc. American Freight Public Distribution Centers
Business Management

Steve Belford, Owner of American Freight, also Owner of Stewart & Hamilton Mattress Co. Both companies are headquarted in Delaware OH. BBB maintains a separate report on Stewart & Hamilton Mattress Co.

Customer Review Rating plus BBB Rating Summary

American Freight, Inc. has received 3.29 out of 5 stars based on 60 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.