This business is not BBB accredited.
Smart Club LLCAdditional Locations
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Smart Club LLC include:
- 16 complaint(s) filed against business
- Failure to respond to 16 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Smart Club LLC include:
- Length of time business has been operating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||13|
|Total Closed Complaints||16|
Additional Complaint Information
According to information in BBB files, S&S Enterprises advertises their "liquidation" sales heavily, uses a lot of questionable percentage off claims, and does not disclose the $7.00 admission fee in their ads, except occasionally to say "adult admission". The term "liquidation'' is improperly used in the ads. According to the BBB Code of advertising, liquidation suggests a bankruptcy or going-out-of-business sale, but Smart Club Liquidation is neither bankrupt or going out of business. Consumers say the merchandise is similar to that found in flea markets. Customers say some items advertised were unavailable; many say they did not know there was an admission fee.
This company has a pattern of customer complaints alleging computers they've purchased malfunction and they cannot reach customer assistance for repairs, refunds or exchanges. Most consumers indicate several phone calls and/or emails are sent, but the company fails to follow up.
On June 30, 2015 and October 2, 2105 BBB sent correspondence to Smart Club LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints; however, as of today BBB has not received a response from the company.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Sumeet Pahouja, Principle Mr. Vipin Pahouja, Principle Ms. Jessie Kirk, Public Relations Ms. Anita Sood Pahouja, Agent Ms. Monica Dani Pahouja, Owner/CFO Mr. Sunil K. Pahouja
Flea Markets Liquidators Jewels - Imitation Computers - Used
Alternate Business NamesS & S Enterprises, Inc S & S Liquidators S&S Jewelers S'N'S Productions, LLC SaleoftheSentury.Com Smart Club Super Liquidation Sale
The address, phone and fax numbers we are reporting for Aroma Senses, LLC are also the address, phone and fax numbers we are reporting for S&S Liquidators. The principal of S&S Liquidators, Ms. Monica Dani advised our BBB in a letter dated May 27, 2008 that S&S Liquidators has nothing to do with Aroma Senses, LLC. She further explained that Aroma Senses LLC is a trade show promoter and that S&S Liquidators is an electronics vendor at Aroma Senses' trade shows. BBB has a separate report on Aroma Senses LLC.
A principle of this business, Vipin Pahouja, is also a principle of Pahouja's Enterprises upon which BBB maintains a separate business review at this link: http://www.bbb.org/centralohio/business-reviews/flea-markets/pahouja-enterprises-inc-in-columbus-oh-70009919?bluerefx=1