BBB Business Review

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This business is not BBB accredited.

Smart Club LLC

Additional Locations

Phone: (614) 806-1063 View Additional Phone Numbers 203 Oak St, Columbus, OH 43235 ! There is an alert on Smart Club LLC !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Smart Club LLC include:

  • 16 complaint(s) filed against business
  • Failure to respond to 16 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Smart Club LLC include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 16

Additional Complaint Information

According to information in BBB files, S&S Enterprises advertises their "liquidation" sales heavily, uses a lot of questionable percentage off claims, and does not disclose the $7.00 admission fee in their ads, except occasionally to say "adult admission". The term "liquidation'' is improperly used in the ads. According to the BBB Code of advertising, liquidation suggests a bankruptcy or going-out-of-business sale, but Smart Club Liquidation is neither bankrupt or going out of business. Consumers say the merchandise is similar to that found in flea markets.  Customers say some items advertised were unavailable; many say they did not know there was an admission fee.

This company has a pattern of customer complaints alleging computers they've purchased malfunction and they cannot reach customer assistance for repairs, refunds or exchanges. Most consumers indicate several phone calls and/or emails are sent, but the company fails to follow up.

On June 30, 2015 and October 2, 2105 BBB sent correspondence to Smart Club LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints; however, as of today BBB has not received a response from the company. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Smart Club LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 31, 2007 Business started: 10/27/2005 in OH Business started locally: 10/27/2005 Business incorporated 10/27/2005 in OH
Type of Entity


Business Management
Mr. Sumeet Pahouja, Principle Mr. Vipin Pahouja, Principle Ms. Jessie Kirk, Public Relations Ms. Anita Sood Pahouja, Agent Ms. Monica Dani Pahouja, Owner/CFO Mr. Sunil K. Pahouja
Contact Information
Customer Contact: Ms. Jessie Kirk, Public Relations
Principal: Mr. Sumeet Pahouja, Principle
Principal: Mr. Vipin Pahouja, Principle
Business Category

Flea Markets Liquidators Jewels - Imitation Computers - Used

Alternate Business Names
S & S Enterprises, Inc S & S Liquidators S&S Jewelers S'N'S Productions, LLC SaleoftheSentury.Com Smart Club Super Liquidation Sale
Additional Information

The address, phone and fax numbers we are reporting for Aroma Senses, LLC are also the address, phone and fax numbers we are reporting for S&S Liquidators. The principal of S&S Liquidators, Ms. Monica Dani advised our BBB in a letter dated May 27, 2008 that S&S Liquidators has nothing to do with Aroma Senses, LLC. She further explained that Aroma Senses LLC is a trade show promoter and that S&S Liquidators is an electronics vendor at Aroma Senses' trade shows. BBB has a separate report on Aroma Senses LLC. 

Business Management

A principle of this business, Vipin Pahouja, is also a principle of Pahouja's Enterprises upon which BBB maintains a separate business review at this link:

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.