Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Weatherables has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforWeatherables

            Fence Sales
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/23/2002

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Outdoor living products manufacturer

            Fencing
            Privacy Fencing
            Pool Fencing
            Semi-Privacy Fencing
            Picket Fencing
            Aluminum Fencing
            Vinyl Horse Fence
            Railing
            Vinyl Railing
            Aluminum Railing
            Outdoor Living
            Pergolas/Patio Covers
            Gazebos
            Outdoor Accents
            Accessories
            Fencing
            Railing
            Gate Hardware
            Vinyl Post Caps
            Outdoor Living
            Low Voltage/LED Lighting and Accessories

            Products & Services

            vinyl fences, railings, pergolas, gazebos and a variety of garden products

            Business Details

            BBB File Opened:
            7/8/2002
            Years in Business:
            23
            Business Started:
            2/1/2001
            Accredited Since:
            7/23/2002
            Alternate Business Name
            • Weatherables by USA Vinyl
            • USA Vinyl, LLC
            Business Management
            • Mr. Brad Halley, President
            Contact Information

            Principal

            • Mr. Brad Halley, President

            Customer Contact

            • Mr. Brad Halley, President
            Additional Contact Information

            Fax Numbers

            • (614) 771-4806
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/15/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I first reached out to customer service on 6/14 asking them to review my plans and layout for the vinyl fencing we were having installed. This was my first fence build and I wanted to double check the materials I was ordering. I received an unhelpful response on 6/19. By then I had already placed my order which was over $10,000. After I had placed the order I requested an ETA of the materials. I had sent 5 e-mails and left 3 voicemails requesting updates before I heard back from Weatherables. My order was shipped on 7/12; 22 days after my order was placed. The materials were delivered on 7/14. The delivery driver ran into the corner of my garage causing over $500 in damages. Once my contractor went through all the materials, it was identified that 11 components were damaged in shipping, totaling over $1000 which was about 10% of my total order. I requested replacement materials on 8/9 and have yet to hear back in regards to a shipping update. Throughout this entire process I have been incredibly disappointed in the customer service that I received. I hope you are able to make it right.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Don H

            07/19/2023

            I am very happy with the product. It was everything I expected and was delivered within the advertised time frame. The online ordering process was simple, and although it took 4 days to get an order confirmation, when it did arrive, it elaborately detailed the shipping and delivery process and touted their customer satisfaction policy. This seemed like it was going to be a simple and enjoyable experience, but that is where it ended. The customer service is simply non-existent. I had overlooked inclusion of one item on my order, and sent an email to Weatherables.com asking to add the item. I also called and left a voicemail about it but never got a response for either. According to the order confirmation I was to receive tracking information when my order shipped, and I did; one day AFTER it arrived, via Fed Ex, with no advance notice as was described in the email. Accordingly, nobody was on site to inspect the order and verify the two missing parts and ALL the fencing shipped was the wrong product. After finding the order the next day, I immediately contacted Weatherables.com customer service, again via email and voicemail (nobody EVER answers the telephone), to get the order corrected. That was five days ago and I still haven't received a response. After several more attempts to reach someone by telephone, I'm giving up. I addition the this review I will dispute the charge made to my credit card the day the order was placed and hope the threat of non-payment will get a response from Weatherables.com Unfortunately, I need to get the correct material and would like to expand my project with more fencing, but am unwilling to risk a repeat of this experience. I can place an order for this same product through Home Depot, and may do so. Maybe their buying power will allow them access to Weatherables.com (USA Vinyl) if something goes wrong.

            Weatherables Response

            07/21/2023

            Mr Heiges. First off - you are correct and we apologize for the lack of communication. Your order was on the 2nd of July and we had the 3rd and 4th as a holiday, that was the delay in the confirmation because our team looks at the order to make sure it is accurate before sending and we were not shipping on those dates. That is not your fault, I am sorry for the delay. Our system automatically sends the tracking number when shipped, it shows it sent it, but something must of happened so I am sorry. Unfortatntaly, we cannot add and charge for items via email, you would have to call in (and we do not keep your credit card information). But, I know we were short staffed the rest of the week of July 4th and I apologize for the lack of response and it taking so long for us to respond. We are a small American company and we always strive to to our best, obviously our communication was not up to our standards and the last thing we want to do is make our customers frustrated, but it happened and we apologize. I know we talked to you yesterday and for all of your issues, we have discounted your next order to try and help for all of the frustrations we caused. And if you have any issues in the future, you contact me directly and we will take care of you. Brad Halley - President.

            Local BBB

            BBB of Central Ohio

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.