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According to information provided by the company about its business products: What is Utility Shield? Utility Shield is a service agreement that provides repair or replacement of the essential, hard-working utility lines and systems throughout your home. Utility Shield is a Manchester Group product. Who is The Manchester Group? The Manchester Group is part of IGS Energy - a privately held energy products and services company. The Manchester Group has entered into agreements with utility providers to offer customers the option to include Utility Shield charges on their monthly utility bills. The Manchester Group is not your utility provider. Utility Shield Overview - Utility Shield's utility line protection plans provide repair or replacement service if a protected line leaks or fails due to normal wear and tear or inherent defects in material or craftsmanship. Utility Shield's system protection plans provide repair due to failure caused by normal wear and tear. You will receive protection only for the eligible lines and/or protected systems which you have enrolled, and only if the plan fees have been paid according to the service agreement. Utility Shield only provides service to failed lines or systems which fail due to a covered cause. Other limitations and exclusions apply. Please read your entire service agreement. Eligibility - You must own and be responsible for the single family dwelling, planned unit development, or mobile home to which the protected lines are attached. Further, you must be responsible for the upkeep of all the protected lines and/or protected systems. Participants certify that there are no pre-existing conditions affecting their utility lines or systems. All protected lines and protected systems must be attached to or located in a single family home owned by you, and for outside protection, you must own the land upon which your single family home is located. All protected lines and protected systems must have been installed by a licensed contractor according to the applicable building code, and they must be in use and in good working order, without any leaks or failures at the time of your enrollment. By enrolling, you agree that you understand that you are purchasing a service agreement and not an insurance policy. Also, you certify that there are no pre-existing conditions affecting your utility lines or systems. Further, you agree that you understand and agree that lines or systems with pre-existing conditions are not eligible for protection under Utility Shield. Prior removal of material from your sewer line is deemed a pre-existing condition.
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A BBB Accredited Business since
BBB has determined that The Manchester Group, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The Manchester Group, LLC include:
- 8 complaint(s) filed against business
Factors that raised the rating for The Manchester Group, LLC include:
- Length of time business has been operating
- Response to 8 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bill Thomas, President Mr. Doug Austin, Co-owner Mr. Jason Moore, CEO of The Manchester Group Mrs. Monica Scharschmidt, Customer Relations Manager Mr. Scott White, Co-owner
Extended Warranty Contract Service Companies
Method(s) of Paymentannual check or credit card, monthly check (ACH) or credit card and in some areas utility billing.
Alternate Business NamesIGS Energy Home Services Utility Shield
This company offers service agreements, not insurance. Protection for utility lines is for the repair or replacement of: inside electric lines, inside gas lines, inside water lines, inside sewer lines, outside water supply lines from the street to your home or from your home to the well, outside sewer lines that go to the city sewer or septic tank. Protection for systems repair include: HVAC systems (air conditioner, furnace, heat pump, boiler) and water heater that are not operating properly due to normal wear and tear.
According to the Office of the Ohio Consumer's Counsel, these consumer warranties are also called line insurance. Line insurance is a program to help consumer's cover the cost of repairs to utility lines that run to or inside a home. For more information on line insurance, consumers may wish to contact the OCC at http://www.pickocc.org choose utility questions and select their tip sheet called "The Facts About Utility Line Insurance" at http://www.pickocc.org/publications/consumer_protection/Facts_About_Utility_Line_Insurance.pdf
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview