This business is not BBB accredited.

Columbia Service Partners, Inc.

View Additional Phone Numbers Central Ohio Market Area, Columbus, OH 43215

Click for BBB Rating on Columbia Service Partners, Inc.

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This firm offers consumer warranties to help cover the cost of repair to external and in-home utility lines for a fee. According to the Office of the Ohio Consumer's Counsel, these consumer warranties are also called line insurance. Line insurance is a program to help consumer's cover the cost of repairs to utility lines that run to or inside a home. For more information on line insurance, consumers may wish to contact the OOCC at, choose utility questions and select their tip sheet called "The Facts About Utility Line Insurance".

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Columbia Service Partners, Inc.. BBB of Western Pennsylvania has the full report as that BBB handles all complaints for Columbia Service Partners, Inc..

Additional Information

BBB file opened: December 01, 1997 Business started: 02/01/1988 in OH
Type of Entity


Business Management
Mr. Phillip E. Riley Jr., President & CEO
Contact Information
Principal: Mr. Phillip E. Riley Jr., President & CEO
Customer Contact: Ms. Marlene Sacco, Director, Administration
Business Category

Extended Warranty Contract Service Companies Natural Gas Companies Utility Contractors Energy Management & Conservation Consultant

Alternate Business Names
Service Line Warranties of America SLWA Utility Service Partners Private Label, Inc
Additional Information

According to information we have at this time, Utility Service Partners (USP)was formed in September 2003 as the holding company of Columbia Service Partners, Inc., which was purchased from the Columbia Energy Group. Utility Service Partners has a "private label" relationship with Columbia Gas, located in Columbus, OH, and TW Phillips Gas Co., located in Butler, PA. Our BBB serving Central OH maintains a separate report on Columbia Gas. The BBB serving Western PA maintains separate reports on TW Phillips Gas and Oil, as well as Utility Service Partners. For these reports please contact the BBB of Western Pennsylvania: WWW: Email: Phone: (412)456-2700 Fax: (412)456-2739 300 Sixth Avenue, Ste. 100-UL Pittsburgh, PA 15222 -2511

Additional Locations


    Central Ohio Market Area

    Columbus, OH 43215


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.