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BBB Accredited Business since

Nationwide Energy Partners, LLC

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Phone: (614) 918-2031 Fax: (866) 295-4121 View Additional Phone Numbers 230 West St Ste 150, Columbus, OH 43215 http://www.nationwideenergypartners.com



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Description

Nationwide Energy Partners design, install, operate and maintain private electric distribution systems for new multi-family housing communities. The company also offers water, gas and electric submetering and utility construction services.  More information is available at http://nationwideenergypartners.com/about/


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nationwide Energy Partners, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Nationwide Energy Partners, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 56 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

56 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 46
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 56

Additional Complaint Information

This business has a pattern of complaints and customer reviews expressing the following concerns:
•utility bills are excessive, 
•utilities are unfairly measured
•problems with the meters, 
•unsatisfactory customer service, and 
•billing issues/late fees

On January 14, 2016, BBB emailed the business requesting their voluntary cooperation in resolving the underlying cause for the complaints. On January 15, 2016, NEP responded saying: "That using your numbers our total customer interactions (reviews and complaints) have gone down from 32 to 30. That our company has grown significantly over the past two years so therefore the % of complaints against our base is significantly smaller. That we already employ most of the recommendations you list as actions you'd like to see. (They are) unclear as to where you see us imply that we are a utility".

On January 19, 2016, BBB met with a representative of NEP to further discuss the matter. On January 22, 2016, NEP responded and indicated the following: 
NEP is not a utility company
NEP residents will never pay more at NEP than they would with AEP, Columbus Public Utilities or any other regulated utility in their area.
NEP does not evict residents
NEP has hired a full-time Resident Advocate, to respond to every resident complaint within 24 hours to provide prompt information and attempt to resolve the concern directly.
NEP now provides rate information upon request.
NEP has removed fees for online payments, rolled out a new payment website and initiated mobile payments.
Bills now include informative graphics that express trends over time, average temperature, average daily usage and other information that helps families monitor consumption in the home. Additionally, we removed electricity billing fees and restructured our statements. Bills now include itemized details for community charges, fees and the local host utility rates we match. Residents can see exactly where each charge comes from and even reverse calculate our rates against the host utility at their convenience.
NEP will transition to an even more convenient bill format that allows us to offer level billing
NEP is hiring a firm to audit both our rates and meters.

BBB will continue to monitor activity and update the Business Review as needed.

Customer Reviews Summary Read customer reviews

31 Customer Reviews on Nationwide Energy Partners, LLC
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 23
Total Customer Reviews 31

Additional Information

BBB file opened: January 22, 2003 Business started: 09/01/1999 in DE Business incorporated 11/16/1999 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael DeAscentis Jr., Chairman Mr. John Calhoun, Resident Advocate Mr. Kit Hagen, President Ms. Brandi McMinn, Resident Support Manager Mr. Gary Morsches, CEO
Contact Information
Customer Contact: Mr. John Calhoun, Resident Advocate
Principal: Mr. Michael DeAscentis Jr., Chairman
Business Category

Energy Service Companies Utility Contractors Water Conservation Billing Service Utility Submetering & Billing Electrical Power Systems Maintenance Electric Power Line Construction Water Supply Systems

Products & Services

Nationwide Energy Partners, LLC offers the following product(s): Electric Service, Water Service

Method(s) of Payment
This company offers several options for paying:

ONLINE BANKING: 
WEBSITE: Pay at www.nationwideenergypartners.com through My Account (free)
ACH:  Pay automatically from your bank account each month (free)
BY TELEPHONE:  (877) 818-2637 Dial option 2 ($3.50 service charge per transaction)
BY MAIL:  Nationwide Energy Partners, P.O. Box 183009, Columbus, OH 43218
IN PERSON AT WALMART: Payments accepted in all locations in the continental US. (Service charges: $1.00 3-day, $1.50 next business day)
IN PERSON AT KROGER: Payments accepted in all locations in the continental US. (Service charges: $2.00 next business day)

Visa, Mastercard, Discover and checks
Alternate Business Names
NEP
Products & Services

Nationwide Energy Partners design, install, operate and maintain private electric distribution systems for new multi-family housing communities. The company also offers water, gas and electric submetering and utility construction services.

Industry Tips
Utility Submetering and Billing - BBB Educational Consumer Tips

Customer Review Rating plus BBB Rating Summary

Nationwide Energy Partners, LLC has received 4.02 out of 5 stars based on 31 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.