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Nationwide Energy Partners design, install, operate and maintain private electric distribution systems for new multi-family housing communities. The company also offers water, gas and electric submetering and utility construction services. More information is available at http://nationwideenergypartners.com/about/
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A BBB Accredited Business since
BBB has determined that Nationwide Energy Partners, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Nationwide Energy Partners, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 56 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||56|
Additional Complaint Information
This business has a pattern of complaints and customer reviews expressing the following concerns:
•utility bills are excessive,
•utilities are unfairly measured
•problems with the meters,
•unsatisfactory customer service, and
•billing issues/late fees
On January 14, 2016, BBB emailed the business requesting their voluntary cooperation in resolving the underlying cause for the complaints. On January 15, 2016, NEP responded saying: "That using your numbers our total customer interactions (reviews and complaints) have gone down from 32 to 30. That our company has grown significantly over the past two years so therefore the % of complaints against our base is significantly smaller. That we already employ most of the recommendations you list as actions you'd like to see. (They are) unclear as to where you see us imply that we are a utility".
On January 19, 2016, BBB met with a representative of NEP to further discuss the matter. On January 22, 2016, NEP responded and indicated the following:
NEP is not a utility company
NEP residents will never pay more at NEP than they would with AEP, Columbus Public Utilities or any other regulated utility in their area.
NEP does not evict residents
NEP has hired a full-time Resident Advocate, to respond to every resident complaint within 24 hours to provide prompt information and attempt to resolve the concern directly.
NEP now provides rate information upon request.
NEP has removed fees for online payments, rolled out a new payment website and initiated mobile payments.
Bills now include informative graphics that express trends over time, average temperature, average daily usage and other information that helps families monitor consumption in the home. Additionally, we removed electricity billing fees and restructured our statements. Bills now include itemized details for community charges, fees and the local host utility rates we match. Residents can see exactly where each charge comes from and even reverse calculate our rates against the host utility at their convenience.
NEP will transition to an even more convenient bill format that allows us to offer level billing
NEP is hiring a firm to audit both our rates and meters.
BBB will continue to monitor activity and update the Business Review as needed.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||31|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael DeAscentis Jr., Chairman Mr. John Calhoun, Resident Advocate Mr. Kit Hagen, President Ms. Brandi McMinn, Resident Support Manager Mr. Gary Morsches, CEO
Energy Service Companies Utility Contractors Water Conservation Billing Service Utility Submetering & Billing Electrical Power Systems Maintenance Electric Power Line Construction Water Supply Systems
Products & Services
Nationwide Energy Partners, LLC offers the following product(s): Electric Service, Water Service
Method(s) of PaymentThis company offers several options for paying:
WEBSITE: Pay at www.nationwideenergypartners.com through My Account (free)
ACH: Pay automatically from your bank account each month (free)
BY TELEPHONE: (877) 818-2637 Dial option 2 ($3.50 service charge per transaction)
BY MAIL: Nationwide Energy Partners, P.O. Box 183009, Columbus, OH 43218
IN PERSON AT WALMART: Payments accepted in all locations in the continental US. (Service charges: $1.00 3-day, $1.50 next business day)
IN PERSON AT KROGER: Payments accepted in all locations in the continental US. (Service charges: $2.00 next business day)
Visa, Mastercard, Discover and checks
Alternate Business NamesNEP
Products & Services
Nationwide Energy Partners design, install, operate and maintain private electric distribution systems for new multi-family housing communities. The company also offers water, gas and electric submetering and utility construction services.
Industry TipsUtility Submetering and Billing - BBB Educational Consumer Tips
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview