BBB Business Review

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Description

NEP provides energy and commodity service solutions  including design, installation, operation and maintenance of electric distribution systems. Energy efficiency products and services for property owners and residents.   Energy data and analytics solutions including real time usage monitoring, common area usage identification and tracking, high usage detection and alerting, and leak identification and management strategies.  Our back office systems support 24x7 account management of electric and water utilities, including submetering systems, meter reading, billing and collections.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nationwide Energy Partners, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Nationwide Energy Partners, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 73 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

73 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 59
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 73

Customer Reviews Summary Read customer reviews

21 Customer Reviews on Nationwide Energy Partners, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 20
Total Customer Reviews 21

Additional Information

BBB file opened: January 22, 2003 Business started: 09/01/1999 in DE Business started locally: 09/01/1999 Business incorporated 11/16/1999 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Michael DeAscentis Jr. DeAscentis Jr., Owner & CEO Mr. Kit Hagen, President Mr. Tom Roberts, Dir Account Operations
Contact Information
Customer Contact: Mr. Kit Hagen, President
Business Category

Energy Service Companies Utility Contractors Water Conservation Billing Service Utility Submetering & Billing Electrical Power Systems Maintenance Electric Power Line Construction Water Supply Systems

Products & Services

Nationwide Energy Partners, LLC offers the following product(s): Electric Service, Water Service

Method(s) of Payment
This company offers several options for paying:

ONLINE BANKING: 
WEBSITE: Pay at www.nationwideenergypartners.com through My Account (free)
ACH:  Pay automatically from your bank account each month (free)
BY TELEPHONE:  (877) 818-2637 Dial option 2 ($3.50 service charge per transaction)
BY MAIL:  Nationwide Energy Partners, P.O. Box 183009, Columbus, OH 43218
IN PERSON AT WALMART: Payments accepted in all locations in the continental US. (Service charges: $1.00 3-day, $1.50 next business day)
IN PERSON AT KROGER: Payments accepted in all locations in the continental US. (Service charges: $2.00 next business day)

Visa, Mastercard, Discover and checks
Alternate Business Names
NEP
Additional Information

Nationwide Energy Partners design, install, operate and maintain private electric distribution systems for new multi-family housing communities. The company also offers water, gas and electric submetering and utility construction services.

Industry Tips
Utility Submetering and Billing - BBB Educational Consumer Tips

Customer Review Rating plus BBB Rating Summary

Nationwide Energy Partners, LLC has received 4.43 out of 5 stars based on 21 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.